Job Title:

Account Analysis and Billing Analyst

Location:

CityScape

What you'll do:

As a Business Analyst you'll collaborate across the organization to analyze moderate issues for your assigned business lines, serving as a subject matter expert in systems, processes, procedures, products, and services. You'll provide operational support, monitoring, and internal customer service across the bank, ensuring efficiency, accuracy, and high-quality service. In addition, you'll support your assigned business lines to help drive the bank's overall strategy while optimizing department workflows.

• Serve as a key contributor within the Account Analysis and Billing department by processing and managing internal requests through the XAA system, ensuring accuracy, timely completion, and alignment with established operational standards.

• Administer the full lifecycle of multiple billing files for the bank’s Treasury Management services, including intake, quality review, exception monitoring, and monthly processing, ensuring accurate fee assessment and seamless delivery to downstream operational and accounting systems. ​

• Collaborate with internal partners to define and update business requirements, assess priorities and impacts, and recommend start dates for queued projects to align with core objectives.

• Document, refine, and optimize business processes and procedures as needed. Assist in designing and managing report to support business needs.

• Support change management initiatives by delivering training and communications, ensuring all changes are properly documented and effectively shared with the implementation team(s).

• Collect, organize and analyze data to identify trends. Summarize findings and develop actionable recommendations in coordination with management to keep objectives and milestones on track.

What you'll need:

• 4+ years of related experience.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks.
• Intermediate skills in MS Office Suite.
• Intermediate experience with banking applications and systems preferred.
• Intermediate speaking and writing communication skills.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation