Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information
• Develop and maintain positive business relationships with dealers through daily conversations and solicitations; providing exceptional customer service, effective and timely communications and responsiveness to all credit processing questions and inquiries while maintaining a high level of integrity.
• Communicate credit decisions to the dealer customer within the timeline prescribed
• Work with the dealer representative to provide a deal structure that is acceptable to all parties to the deal
• Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Make accurate records as needed in both French and English, as applicable, for specific case types.
• Review customer files and take appropriate actions in a timely manner
• Think creatively both in terms of solutions to complex complaints and process improvement.
• Collaborate cross-functionally on root cause analysis and drive resolution of customer issues
• Ensure customer satisfaction and provide professional customer support
• Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.
• Champion company core values and other company programs
• Other duties as assigned