JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 6,000 people across ten sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

 

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. IDEM is an over a billion-dollar business unit that now support significate growth for Abbott in COVID-19 related products in over 70+ countries.

Position Summary

Global Business Services (GBS) within the Abbott Rapid Diagnostics Division (ARDx) has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization, and data analytics. GBS fosters a collaborative, team-focused and winning environment where employees are accountable and encouraged to develop themselves. 

The Business Process Specialist - Order-to-Cash (OTC) is a member of the Global Process Organization and is responsible for process improvements and business implementations on behalf of functional departments as directed by GBS Leadership. This role will serve as a primary liaison to help teams manage change and improvement initiatives. This person is expected to ensure that all processes and objectives are implemented efficiently and timely and support the overall GBS vision.

Duties and Responsibilities

• Responsible for thoroughly understanding the scope of the project, the project schedule and all administrative project management requirements

• Support delivery of project objectives

• Support creation and maintenance of project documentation, including but not limited to meeting minutes, business requirements, business process and business data, change impacts, training and communication materials, test scripts for business users, key decisions, project trackers as required

• Support end-to-end process creation and/or process change ensuring its efficiency

• Promote global template approach and ensure compliance with local laws and regulations

• Support the change management of the organization

• Collaborate and communicate with project stakeholders, including business stakeholders, IT and project team in a professional manner on a project related matters

• Proactively communicate project tasks status, issues & risks to management and support resolution

• Other duties as assigned

Key Position Competencies

• Interpersonal Savvy: Support Service Delivery by leading and influencing functional teams to desired requirements and outcomes

• Time Management: Operate with a high degree of autonomy and professionalism and prioritize workload in accordance with business goals. 

• Process Management: Utilize process design and review methodologies to ensure all aspects of process steps and opportunities are captured and support instilling this behavior into GBS

• Functional / Technical skills: Strong understanding of SAP modules in OTC workstream to ensure best practices 

• Integrity/Trust: Ensure statutory, SOX, Regulatory and/or Quality requirements are incorporated and documented into all processes 

• Problem Solving: recognize barriers to improvement, use problem solving techniques and analytical skills to develop, create solutions and meet project objectives 

• Communicates Effectively: Balance global perspective and local nuances successfully by ensuring business requirements and expectations are clear 

• Process Management: Utilize process design and review methodologies to ensure all aspects of process steps and opportunities are captured and lead the change management of instilling this behavior into GBS 

• Drives Results: Supports GPO in process improvements and capability enhancement projects and promotes a work environment that challenges the status quo

• Balances Stakeholders: Establish and maintain high quality relationships across GBS and ensure processes are implemented with stakeholders' best interest in mind with the overall objective of customer satisfaction 

Education & Experience

• Bachelor's Degree and 5 years operations, process improvement or quality experience or master's degree and 1-2 years of operations, process improvement or quality experience

• Knowledge of SAP or other ERP applications required

• Familiarity with Problem Solving Techniques – business process management, Six Sigma (DMAIC) and/or lean principles required

• Experience in a previous project or process-based role required

• Experience with process mapping required

• Functional knowledge of finance, customer service or supply chain end-to-end processes required

• Proficiency in Microsoft Excel, Word, PowerPoint, Visio, and Outlook

Connect with us at www.abbott.com or https://www.ie.abbott/, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

RMDx Rapid and Molecular Diagnostics

        

LOCATION:

Ireland > Galway : Parkmore East Business Park

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Ie - 37.5Hst0 (Ireland)

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable