Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Customer Service Officer: Supplier Personnel dedicated to providing HSBC Services and providing administration and management of the HSBC Travel operational services by being the frontline support for business related travel queries including:

What You’ll Do 

• Travel service queries related to how to access travel services, how to manage services or applications or where to go for the required technical support on any facet of the HSBC Travel programme;

• Collaborating with Travel Services peers in other regions;

• Support and respond to enquiries regarding Travel policy;

• Action and respond to complaints or lack of response from Third Party Suppliers;

• General enquiries on MyTravel services and related service applications;

• Being the point of contact for any queries on recent communications that have been distributed regarding the HSBC travel programme;

• Response to invoice queries and/or support to acquire related documentation for a Third Party Supplier;

• Keeping distribution lists updated for Traveler and booker audience in region;

• Supporting local and regional travel managers with critical issues to global travel lead and/or Head of Travel & events;

• Firm understanding of all HSBC travel platforms;

• Support and redirection of enquiries regarding corporate card and expenses.

• Support local and regional Amex GBT counsellor/management queries as applicable;

• Handling Travel Service/Approval related mailboxes.

     

Location

Hong Kong

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!