About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

Product Associate, LiveWell Assessments

Join our dynamic Product Management team at Medcan, where you’ll be the voice of the customer, supporting innovation and product evolution for our LiveWell Assessments portfolio. Reporting to the Director, Clinical Innovation, you’ll support key projects focused on improving client health outcomes and achieving business objectives across our LiveWell Assessment products, including the Annual Health Assessment. You’ll help execute our product roadmap, monitor product lifecycle and work across functions to identify, develop and launch new products and features to align with the company’s mission to help our clients Live Well, For Life.

Accountabilities:

1. Support the execution of the product roadmap for the LiveWell Assessments portfolio with a focus on innovation to improve client health outcomes and engagement.

• a. Support priority projects and lead select product launches and enhancements through effective planning and engagement with key stakeholders in alignment with the product development process.
• b. Monitor and track the progress of product innovation initiatives from conception to launch, prepare and deliver regular reports on the status of the product innovation pipeline to stakeholders and collaborate with product team to gather insights and update pipeline status accurately.
• c. Support, document and report on horizon scanning initiatives across entire product portfolio.
• d. Support strategic initiatives as needed, such as requirements gathering, business cases, analysis, and executive-level presentations.

2. Deeply understand customers, competitors and market trends to support product strategy and innovation.

• a. Gain insight about client segments, usage, wants and needs through analysis of client behavior, survey data and regular engagement with front-line stakeholders.
• b. Analyze Customer Satisfaction (CSAT) feedback on a regular basis to identify trends and areas for improvement and compile and present actionable recommendations based on CSAT data to enhance customer experience.
• c. Collaborate with the Operations team to enhance the client journey at Medcan by identifying and implementing new opportunities for client engagement and retention. Conduct client feedback analysis, market research, and competitive benchmarking to develop strategies that improve client satisfaction and loyalty.
• d. Conduct thorough independent research and attend webinars, and other relevant events to identify and analyze emerging trends in preventative health. Prepare detailed reports and presentations to communicate findings and actionable insights to the product development team.
• e. Perform regular analysis of both direct and aspirational (e.g., global) competitors to gather insights into their product offerings, pricing strategies, sales tactics, and marketing approaches. Utilize this information to report on and provide recommendations that will inform and enhance our product development, pricing models, sales strategies, and marketing campaigns.

3. Contribute to product development process and support business objectives.

• a. Conduct thorough research on competitors pricing strategies, analyze pricing data to identify opportunities for pricing adjustments and improvements and collaborate with sales, finance and operations to implement pricing updates across the product portfolio.
• b. Leverage customer and market insights to develop pricing that complements the product strategy and supports growth and retention.

Requirements:

• Undergraduate and/or Master’s degree in Health Sciences, Business, Healthcare Management or a combination thereof
• Highly organized with a proven ability to deliver results in a timely basis with minimal supervision
• Data-driven and comfortable translating quantitative and qualitative analysis into actionable insights and recommendations
• Comfortable with ambiguity and skilled at defining a problem and working collaboratively to identify and implement practical solutions
• Demonstrated passion for continuous learning and a strong drive for gaining new knowledge and insights
• Flexibility to respond to changing business priorities
• Excellent written and verbal communication skills
• Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is required

This is a full-time permanent role working Monday to Friday with 2 days in the office at 150 York St in downtown Toronto.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.