We are searching for a Team Manager who will be responsible for the day‑to‑day leadership and performance of a team of Fund Administrators based in Malaysia and Australia. Reporting into the wider Customer Experience function, the role focuses on ensuring service delivery remains on track against agreed KPIs and service levels, while fostering a strong team culture aligned with FNZ values. You will provide clear direction, coaching, and support, managing workload allocation, performance, and BAU activity, while engaging closely with key internal stakeholders.

In addition to people leadership, the role plays a key part in planning and preparing for upcoming initiatives, including reviewing monthly work volumes, supporting operational planning, and managing potential projects as they arise. In this role, you will work proactively with stakeholders to continuously improve service delivery, quality, and sustainability outcomes. This is an internal replacement role, offering the opportunity to build on existing foundations while leading the team through the next phase of operational delivery.

The responsibilities will include:  

• Manage day‑to‑day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met
• Provide strong people leadership to embed a service‑led culture aligned with organisational values and outcomes
• Track and monitor service delivery performance across all channels resolving issues as they arise
• Use KPIs and performance data to monitor results, challenge outcomes, and identify opportunities for continuous improvement
• Partner closely with subject matter experts and key stakeholders to identify and deliver ongoing service enhancements
• Ensure standards, controls, and procedures are implemented correctly and consistently across the team
• Contribute to the development and delivery of new operational initiatives, including supporting successful implementation
• Build and maintain effective working relationships within the team and across the wider business, while supporting ad‑hoc tasks or projects as required to ensure smooth Customer Experience operations

What are we ideally looking for in a successful candidate:

• Prior experience in the financial services industry
• Proven track record of building strong relationships with internal stakeholders and leading multi‑disciplinary teams, including senior subject matter experts, to deliver outcomes on time and within budget
• Previous experience leading a fast‑paced Client Service Centre or a high‑volume, service‑driven environment
• Strong execution mindset with a demonstrated ability to deliver results
• Well developed analytical thinking and problem‑solving skills
• Excellent organisational and time management capabilities, with strong attention to detail
• Confident, proactive, and able to take initiative, with highly developed written and verbal communication skills and the ability to work under pressure to multiple deadlines
• Strong proficiency in Excel, PowerPoint, Visio, and other resource management or reporting tools
• Confident, proactive, and able to take initiative in a client‑ and delivery‑focused environment
• Self‑motivated and enthusiastic, with the ability to work autonomously while contributing positively as a team player.
• Excellent English communication skills, both written and verbal

What is in it for you?

• Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
• Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
• We provide significant financial rewards for high performing individuals.
• Join our growing Kuala Lumpur based team, offering autonomy, pace, and the opportunity to make a real impact in a dynamic operational environment

If this role appeals to you, please apply with your cover letter and CV by 12 April 2026.

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.

For more information, please reach out to us on [email protected]

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.