Inspiring People - Impactful Experiences

If there was one common theme to describe what our team members get from a career with Envista Forensics, it’s: An Experience. Envista prides itself on being One Company/One Team.

Forensic Consulting relies on scientific principles to investigate all types of failures impacting service, people, and business production— from minor to catastrophic. It’s our job to analyze and determine why it happened.

We’re always looking for great professionals, in all disciplines and locations – contact us for more information about other opportunities.

We’re looking for someone who:   

• Is Passionate. You have a genuine passion to problem solve.
• Is motivated and cultivates innovation. You’re driven to be the very best. You challenge yourself to grow and learn every day and are encouraged by other team members.
• Is collaborative. You’re excited to work with others throughout a global organization to help foster a superior workplace and culture. You are constantly thinking of new ways to make Envista successful.
• Wants to make an impact to drive results. You’re looking to do amazing work. You’re all about helping our clients both internally and externally.
• Operates with integrity and instills trust. You always conduct yourself with honesty and operate ethically in everything you do.

Job Description

Envision Your Future with Envista Forensics!

If there is one common theme to describe what our employees get from a career with Envista Forensics – It is an Impactful Experience. Forensic Consulting relies on scientific principles to investigate all types of failures impacting service, people, and business production—from minor to catastrophic. It is our mission to analyze and determine why it happened.

Envista’s edge is that we:

• Provide challenging and motivating projects: no day is the same. 
• Propel your career forward with our thoughtfully designed career paths.  
• Innovate and aspire to always do better.
• Impact businesses all over the world through our experts’ problem-solving abilities.  
• Have established a client portfolio that takes us to five continents with endless opportunity.

Explore and embrace your role:

As  the IT Operations Manager, you will play a crucial role in maintaining the technological integrity and capabilities of the organization; your work will be crucial to the success of Envista Forensics. You will be responsible for building key relationships with internal and external customers, ensuring compliance with accounting policies and procedures, and driving department efficiencies.

• Participates in the formulation of policy for the department, researching and recommending effective policies.
• Recruits, develops, coaches and leads IT Operations Desk team members.
• Monitors and ensures effective ongoing IT operations including (but not limited to) new hire activities, equipment issuance, support work and terminations.
• Develops, implements, and monitors day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Draws on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Plans, monitors, and analyzes key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Identifies and implements business process improvements in areas of responsibility.

Essential expertise to ensure success:

• 5+ years’ experience with technology related customer support roles

• 3+ years’ experience with managing or leading customer support or response teams
• Bachelor’s degree (BS, BA) in Computer Science, similar field, or equivalent experience.

• Direct experience in maturing a support organizing; designing, implementing and evolving processes, procedures and other frameworks
• Working knowledge of Help Desk / Service Desk Management concepts and principles
• Working knowledge of troubleshooting concepts and principles
• Working knowledge of ITIL concepts and principles

Elevated expertise to excel/stand-out:

• Experience in any of the following technologies and platforms:
  • Microsoft 365 Stack
  • Various client VPN clients
  • ServiceNow / Rezolve.AI
  • Microsoft InTune / AutoPilot
• Direct experience with the creation and/or ongoing maintenance of a Knowledge Base

One Company/One Team is not just one of our 5 Guiding Principles, it’s we how separate ourselves from our competitors. We learn together, we win together and through our team members voices, we bring certainty to an uncertain world.

At Envista Forensics, we recognize that our potential team members come with a wealth of experience and talent beyond just the technical requirements of a role. We strive to reflect the communities and clients we serve to drive innovation, excellence, and meaningful work—We want you to bring your authentic self to Envista. If your experience is close to what you see listed here, please still consider applying. Please let us know if you require reasonable accommodations during the interview process. ​

Envista Forensics embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds and perspectives 

Envista Forensics believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Guiding Principles.  Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Envista as their next career destination.