Application Support Engineer

Posted:
12/24/2024, 12:49:47 AM

Location(s):
Karnataka, India ⋅ Bengaluru, Karnataka, India

Experience Level(s):
Expert or higher

Field(s):
IT & Security

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Account Delivery Management
Good to have skills : Account Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and support to ensure smooth functioning of the systems. Roles & Responsibilities: - Provide technical support and troubleshooting for critical business systems. - Collaborate with cross-functional teams to identify and resolve issues in a timely manner. - Ensure system availability and performance by monitoring and analyzing system logs and metrics. - Develop and maintain technical documentation and knowledge base articles for issue resolution and prevention. - Participate in incident management and problem management processes to ensure timely resolution of issues. Professional & Technical Skills: - Must To Have Skills: Account Delivery Management. - Good To Have Skills: Account Management. - Strong understanding of ITIL processes and incident management. - Experience with monitoring tools such as Nagios, Zabbix, or Splunk. - Experience with scripting languages such as Python or Bash. - Solid grasp of database technologies such as SQL or Oracle. Additional Information: - The candidate should have a minimum of 3 years of experience in Account Delivery Management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing