At Manulife, our commitment extends beyond offering careers; we empower our team to contribute substantially to improving health through our products. As a Group Benefits (GB) industry leader, we are eager to welcome inspired professionals to our Group Benefits Product Team.

Position Overview: Product Manager

As a member of the GB Product Team, you will spearhead the strategic direction, management, and execution of our core products. Reporting directly to the Director of Product Management, your role is critical in crafting and implementing innovative solutions that meet market demands and present viable business opportunities.

The Product Manager will actively explore new opportunities to meet emerging customer needs. In addition, the Product Manager will collaborate closely with the Marketing, Distribution, Pricing, Operations, and Technology teams to develop innovative go-to-market strategies to drive product growth.

You’ll succeed with:

• A passion for product management and a deep understanding of Agile methodologies.
• A history of championing utilizing business intelligence technology across products. Leading and developing a collaborative approach to operational analytics, data visualization, analysis, and modelling.
• A proven track record in identifying and resolving market challenges.
• Knowledge to troubleshoot data-related issues, identify root causes, and direct solutions to prevent recurrence.
• Exceptional teamwork abilities, with a proactive approach to supporting and leading team initiatives.
• An accomplished grasp of digital technologies and their impact on modern product offerings.

Individual accountabilities & job requirements:

• Strategic Leadership: Develop and continually refine the strategic product roadmap to align with broader business objectives, focusing on growth and client retention.
• Innovation and Execution: From concept through to launch, lead ground-breaking products, coordinating closely with cross-functional teams, including Marketing, Distribution, Pricing, Operations, and Technology.
• Market Intelligence: Explore emerging market needs and opportunities to enhance product offerings and customer satisfaction.

• Collaboration and Influence: A skillful negotiator within internal and external team environments, working collaboratively with internal teams to develop compelling go-to-market strategies that drive product growth and enhance market position.

• Performance Management: Implement a robust OKR framework to track and optimize sales performance and customer engagement. Analyze data to inform decisions and improve product strategies.

Shared responsibilities:

• Support sales /distribution teams with expert product knowledge.
• Enhance user journeys and marketing strategies in collaboration with cross-functional teams.
• Align product distribution strategies with broader business objectives and client expectations.
• Engage with industry stakeholders through presentations and events.

Decision-making authority:

• Design and implement strategic product plans.
• Manage risks within the product portfolio and oversee multiple project timelines.
• Balance strategic, tactical, and operational challenges to maintain quality and delivery standards.

Competencies:

• 3-5 years of experience in product management, client servicing, and development, focusing on go-to-market strategies.
• Background in group benefits will be highly regarded.
• Strong understanding of data pipeline and automation tools, data governance, and enterprise-level systems
• Demonstrated strong skills and experience leveraging a variety of business intelligence and pipeline automation tools (e.g. Python, Tableau/Power BI, SQL Server/Oracle, AWS/Azure, MS SSIS), including knowledge of their capabilities
• Excellent communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Ability to discern the need for urgent delivery against effective discovery and validation.
• Strong analytical and quantitative skills, comfortable with financial analysis and data-driven decision-making.
• Experienced in delivering solutions using Agile methodologies and tools such as Jira.
• Proficient with Microsoft Office suite and Teams for effective collaboration.

What can we offer you:

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture.
  We lead with our Values every day and bring them to life together.
• Boundless opportunity.
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation.
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion.
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship.
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Join Manulife today and be a part of our vision to revolutionize the landscape of Group Benefits through innovative leadership and dedicated service. We are not just creating products but experiences that matter.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

CAN, Ontario, Toronto, 250 Bloor Street EastHybrid

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.