Posted:
8/29/2024, 7:48:31 PM
Location(s):
California, United States ⋅ Los Angeles, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Contract: Full Time / Permanent
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who we are?
Integrated Maintenance, repair and development services (IMRDS) is the team that maintains our water supply systems, repairs emergencies like water bursts and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMRDS is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
What you will be doing as a Customer Care Analyst?
This role is fundamental to the success of IMRDS. It will play a critical role in the management of written complaints for the delivery areas. It will ensure processes are adhered to complete right first time & minimise rework & return visits. It will take a key role in ensuring IMRDS achieves our ODI obligations with the prime focus being CMEX & RMEX.
The role will require strong organisational and analytical skills to enable effective and efficient resolution of written complaints. You will need to have customer-centric attitude and a passion for customer service delivery. There will be a need for reporting on complaint volumes and trends to ensure IMRDS has the data necessary for a continuous improvement approach.
You will be an expert in the use of SAP. You will enhance the process and procedures and embody our Make Today Great values to deliver a first class service to internal and external customers and ensure we deliver on our CMeX and RMeX targets.
Key Responsibilities:
What skills and behaviours we need from you?
Why Anglian Water?
Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.
Closing date: 13th September 2024
#loveeverydrop
Website: https://anglianwatercareers.co.uk/
Headquarter Location: Lancaster, Pennsylvania, United States
Employee Count: 1001-5000
Year Founded: 1989
IPO Status: Private