Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Support hours – 24*7 The Major Incident Manager is responsible for leading and coordinating the response to major incidents. This role involves overseeing the incident resolution process, communicating with stakeholders, and driving efforts to restore services to normalcy as quickly as possible. Key Responsibilities: Lead and coordinate the response to major incidents, ensuring timely engagement of appropriate technical teams and resources. Act as the central point of contact and escalation for all major incidents, providing clear guidance and direction to resolve the issue. Conduct thorough investigations to determine the root cause and impact of major incidents. Collaborate with technical teams to analyze incident data and trends for continuous improvement and prevention. Establish and maintain effective communication channels with stakeholders, including executives, business units, and affected end-users. Provide regular updates on the status of incident resolution efforts and estimated time of recovery. Ensure accurate and detailed documentation of major incidents, including incident reports, post-incident reviews, and lessons learned. Generate and distribute incident reports to relevant parties, highlighting key findings and recommendations. Support hours - 24*7. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience with incident management and problem resolution processes. - Ability to analyze system performance metrics and implement corrective actions. - Familiarity with cloud infrastructure and service delivery models. Additional Information: - The candidate should have minimum 15 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.