Date Posted:

2025-11-24

Country:

Portugal

Location:

Sede OTIS, Portugal

Global Sales Tools, UAT Lead

About Otis

Otis Elevator Company is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen3Core® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

Job Description

The Global Sales Tools, UAT Lead is responsible for planning, coordinating, and executing User Acceptance Testing (UAT) for CRM implementations and other global sales technology solutions at Otis. This role ensures that new systems and enhancements meet business requirements, deliver a seamless user experience, and support the strategic goals of the WHQ Global Sales COE team.

Key Responsibilities

• Lead the end-to-end UAT process for CRM and other global sales tools, including test planning, script development, execution, and defect management.
• Collaborate with business stakeholders, IT, and project teams to define UAT scope, objectives, and success criteria.
• Partner with regional stakeholders and build strong relationships to coordinate and complete testing activities that require regional systems and personnel involvement.
• Develop comprehensive test scenarios and scripts based on business requirements and process flows.
• Coordinate UAT activities across global teams, ensuring effective communication and timely completion of testing cycles.
• Identify, document, and track defects, working closely with technical teams to ensure prompt resolution.
• Facilitate UAT sign-off and provide clear, actionable feedback to project teams and leadership.
• Implement business testing best practices based on agile methodology, driving continuous improvement and adaptability in testing processes.
• Continuously improve UAT processes, tools, and documentation to enhance efficiency and effectiveness.
• Support change management and training initiatives by providing insights from UAT outcomes.
• Support end-to-end system testing of new CRM implementations in new countries prior to pilot launches and full rollouts, ensuring readiness and quality.
• Expand UAT coverage to additional global sales tools as new systems are introduced.

Preferred Education/Certifications

• Bachelor’s degree in Business, Information Technology, or a related field.
• Relevant certifications in software testing, project management, or CRM platforms are a plus.

Preferred Experience/Qualifications

• Proven experience leading UAT for CRM or sales technology implementations in a global environment.
• Strong understanding of sales processes, CRM systems, and related business applications.
• Exceptional analytical, organizational, and communication skills.
• Ability to work collaboratively with cross-functional and geographically dispersed teams.
• Experience with defect tracking tools and test management platforms.
• Attention to detail and commitment to delivering high-quality results.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.
• Knowledge of Otis Elevator products, services, and sales operations is preferred.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Privacy Policy and Terms:

Click on this link to read the Policy and Terms