Product Manager

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About the Role

As a Product Manager on Sage’s core senior living product, you will be responsible for the end-to-end discovery, delivery, and iteration of a product used daily by caregivers, nurses, and management teams in senior living communities across the country. Your goal will be to provide the best possible experience for these users, enabling them to effectively and efficiently manage, document, and improve the services provided to residents under their care.

Some examples of the work you'll be doing on any given day include:

1. Learn Senior Living’s Most Pressing Problems
   • Find the intersection of user needs, business problems, and product opportunity to drive real value for everyone from residents to caregivers to community management and executive leadership.
   • Conduct on-site user research and assist with implementations, representing Sage to residents, families, and community staff.
2. Build a Product Users Love
   • Methodically navigate from problems to solutions, using research and your core team to quickly define and iterate on new functionality.
   • Work closely with engineering and design to refine requirements throughout product discovery and development, maintaining clear documentation that keeps everyone in sync.
   • Collaborate with product operations to ensure company-wide alignment and readiness for launching new features, and set clear success metrics to demonstrate that solutions solved real problems.
   • Regularly monitor feedback from clients and internal teams, always seeking opportunities to improve the product.
3. Make Excellent Decisions With Available Data
   • Independently analyze qualitative and quantitative data to monitor key trends, identify problems early, and justify your product decisions.
   • Collaborate with the data team to represent product goals as metrics and charts, giving clients better visibility into their team’s operations.
4. Collaborate Seamlessly Across Teams
   • Tailor your communication style to the audience, whether they are a client success manager, hardware engineer, operations mastermind, or marketing expert.
   • Keep a team of peers organized without micromanaging them, and concisely summarize project updates and results to key stakeholders.
   • Work regularly with Design, Engineering, Data, Hardware, Implementation, Customer Success, and Business Development teams to ensure successful product delivery

Requirements

Minimum Qualifications:

• 3 years of experience building and shipping software as part of a cross-functional product team.
• A robust understanding of how software systems work. At a minimum, you confidently explain the differences between hardware and software, frontend and backend, API and database, native app and web app.
• You communicate with care, asking thoughtful questions and listening actively to identify solutions when facing obstacles. You do this equally with your colleagues, senior client stakeholders, and end users.
• Your written documentation is clear, concise, and complete.
• Familiar with tools like Excel, SQL, R, or other data analysis tools to discover trends that wouldn’t otherwise be noticed.
• Excited to work in a startup environment and take on multiple challenges, often simultaneously.
• Willing and able to travel domestically for customer visits.

Preferred Qualifications:

• Bachelor’s degree in Computer Science or a related technical discipline.
• Experience managing B2B relationships with customers or external stakeholders.
• Experience in health tech.
• Experience in a startup environment.

About us

Benefits and Pay

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $125,000-$150,000 USD, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

EEO Statement

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.