Senior Subject Matter Expert (SME) – PAYplus USA (PPUSA) 

Location: Atlanta, GA 

Product: Finastra PAYplus USA 

Client Environment: U.S. Banking Client 

Employment Type: Full-time 

Role Overview 

The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technical expertise in Finastra’s PAYplus USA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams. 

Key Responsibilities 

Functional & Product Expertise 

• Provide in-depth subject matter expertise in Finastra PAYplus USA across configuration, processing flows, and production operations 

• Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms 

• Act as a product authority for complex configurations, system options, and payment processing behavior 

Issue Investigation & Problem Solving 

• Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis 

• Recreate issues using GUI, database analysis, and trace logs 

• Analyze PPUSA core tables, business flows, traces, and system behavior  

• Review end-to-end payment processing flows and determine configuration vs. code-related issues 

• Execute solutions and support QA/L2 during validation 

Client & Stakeholder Engagement 

• Participate in client escalation calls 

• Explain complex technical issues clearly to client and internal stakeholders 

• Provide structured status updates, risk assessments, and next steps 

• Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders 

Operational Impact & Collaboration 

• Own end-to-end accountability for assigned PPUSA processes or operational objectives 

• Work closely with L1, L2, QA, Product Management, and Development teams 

• Operate within broad guidelines while exercising sound professional judgment 

Required Skills & Experience 

Technical Expertise 

• Strong hands-on experience with Finastra PAYplus USA (mandatory) 

• Recent relevant PPUSA experience within the last four years 

• Strong skills in trace analysis, database investigation, and rule configuration 

Professional Skills 

• Ability to solve complex problems using analysis of multiple data sources 

• Works independently with minimal guidance 

• Strong analytical and decision-making skills 

Business & Communication Skills 

• Understanding of U.S. payment processing and banking operations 

• Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem 

• Strong written and verbal communication skills 

• Comfortable interacting with senior client and internal stakeholders 

Career Level 

This is a senior, seasoned individual contributor role. Career progression typically focuses on depth of expertise, client impact, and platform mastery rather than people management.