Job Title

Field Service Engineer, Greater Jakarta

Job Description

Job summary:

This role delivers frontline technical support through maintenance, basic repairs, and product installations under close to general supervision, using growing diagnostic skills to resolve routine issues, assist senior engineers, and ensure high‑quality service at customer sites in line with established procedures, regulations, and organizational standards.

Your role:

• Working collaboratively with the wider organization to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. 

• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). 

• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.  

• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

• The role will normally be located in Greater Jakarta – but will have opportunities to support West Area, Central Area, East Area across Indonesia as needed by the business.

• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support based on knowledge of customer implementation and workflow analysis.

You're the right fit if:

• Bachelor’s degree in biomedical engineering, electrical engineering, electronics engineering or equivalent.

• Minimum 3 -5 to years’ experience in supporting medical devices specifically CT, MRI, and DXR (Diagnostic X-Ray) with good execution capabilities and strong desire for success.

• Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical needs.

• Ability to work independently and be a good communicator as well as fluent in Bahasa Indonesia and English.

• Strong IT, Electronic, Mechanical and Electrical skills, and the ability to work in a fast-paced environment.

How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.