• Position: Customer Service Associate

• Location: Chicago, IL

• Hourly Pay Range: $17.00 - $25.50. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

• Full Time/Part Time: Part time, 15 weekly hours

• Hours: Sunday-Tuesday

• Required Travel: none

A Brief Summary:

• Welcomes all members and guests that walk into GLC and provides outstanding customer service and satisfaction. Responsible for checking members and guests into the facility and provides general information about programs and services. Enables easy, convenient access to the services they need in a friendly, efficient and timely manner. 

What you will do:   

• Greet every member and/or guest that enters and exits the facility.

• Swipe/Enter each member or guest into the facility and verify that membership information is accurate.

• Provide general information about classes, programs, services, special promotions, and answer inquiries via telephone or in person. Direct inquires/questions to the appropriate person if not familiar or unable to assist.

• Be able to conduct a tour of the facility and answer general membership questions.

• Complete register sale transactions for products and services and take membership payments.

• Update basic member information including: address, email, phone and credit cards in CSI software. 

• Follow register procedures at the beginning and end of each shift, verify amount in drawer is accurate and document any discrepancies.

• Answers high volume of incoming calls promptly, courteously, and transfers calls to appropriate personnel

• Responsible for opening and closing the facility including arming and disarming the burglar alarm. (Opening/Closing Shifts)

• Maintains knowledge of programs and services and seeks additional information when needed

   
What you will need:

• High School diploma

• Prior Customer Service/Desk Operations experience

• CPR/AED certification

Benefits:

• Career Pathways to Promote Professional Growth and Development

• Retirement Options with Company Match

• Community Involvement Opportunities