Senior TAC Engineer – Aruba Switching

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

What you’ll do:

• Own complex L2/L3 switching cases escalated from L1 TAC.
• Perform deep‑dive fault isolation, protocol‑level analysis, and advanced debugging.
• Lead Sev‑1 / Sev‑2 incident resolution until service restoration.
• Provide timely executive‑ready updates during high‑impact outages.
• Drive cases to resolution while maintaining strict SLA compliance.
• Troubleshoot advanced Layer 2/3 protocols (STP, LACP, OSPF, BGP, VRFs, ECMP).
• Handle VSX high‑availability scenarios (peer‑keepalive, ISL split‑brain recovery, ISSU upgrades).
• Analyze system/hardware performance (CPU, memory, TCAM, QoS, optics).
• Deliver full RCA reports with timeline, impact, and prevention actions.
• Escalate to L3 Engineering with reproducible test cases, packet captures, and crash logs.
• Act as customer technical authority during engineering engagements.
• Mentor L1 TAC engineers, review case quality, and improve troubleshooting standards.
• Participate in bug scrubs, feature readiness reviews, and executive outage bridges.
• Influence product defect prioritization with Engineering & Product Management.

 What you need to bring:

• Technical Expertise
  • Deep understanding of Layer 2/3 protocols, routing convergence, and high‑availability designs.
  • Strong packet‑level troubleshooting using PCAPs and Wireshark advanced filters.
  • Expert knowledge of Aruba AOS‑CX architecture, VSX, advanced LACP, and Central‑managed switching.
  • Familiarity with AOS‑CX REST APIs, automation, and telemetry.
  • Linux log analysis, crash/core dump interpretation.
  • Python scripting for basic log parsing (nice to have).
• Soft Skills & Leadership
  • Executive‑level communication during outages.
  • Calm, decisive decision‑making under pressure.
  • Strong ownership mindset and cross‑functional collaboration skills.
  • Ability to coach and mentor junior engineers.
• Education & Experience
  • Bachelor’s degree in Engineering / Computer Science / IT.
  • 4–7 years in enterprise switching TAC, network engineering, or campus/data‑center networking.
• Certifications (Preferred)
  • Aruba ACSP/ACSX.
  • CCNP Enterprise / Data Center.
  • ITIL Expert (bonus).
• Performance Orientation
  • Focus on MTTR, escalation effectiveness, RCA quality, Sev‑1 recovery time, CSAT, and L1 readiness metrics.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#aruba

Job:

Engineering

Job Level:

TCP_02

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.