The ServiceNow Developer plays a key part in configuring, customizing, and extending the ServiceNow platform to meet the ever-evolving needs of our business. You will collaborate closely with various departments to understand their challenges and develop innovative solutions that streamline workflows and improve efficiency. This role is very hands on and is a senior expert within the ServiceNow team. Expectations for this role are that the individual delivers new code and application configurations within a formalized Software Development Lifecycle (SDLC). This individual will also foster an environment of mature code development and release and build a strong CI/CD pipeline.

RESPONSIBILITIES, other duties may be assigned

• Design, develop, and implement custom applications and workflows on the ServiceNow platform
• Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and ensure solutions align with business needs
• Configure and customize existing ServiceNow modules to optimize functionality
• Integrate ServiceNow with third-party applications to create a unified IT ecosystem
• Develop and maintain high-quality, secure, and well-documented code
• Conduct thorough testing to ensure the functionality and performance of ServiceNow applications
• Troubleshoot and resolve technical issues related to the ServiceNow platform. Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)
• Stay up to date on the latest ServiceNow features and functionalities
• Provide training and support to end-users on ServiceNow applications

BASIC QUALIFICATIONS

• Proven experience as a ServiceNow developer (minimum 5 years)
• Strong understanding of the ServiceNow platform, including ServiceNow Development Studio and scripting languages (GlideScript, UI Script)
• Experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management, Integration Hub)
• Experience with Service Catalog
• Experience with web development technologies (e.g., HTML, CSS, JavaScript)
• Proven experience in Integration Hub
• Rest API
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work independently and as part of a team.
• A passion for continuous learning and staying up to date with the latest ServiceNow advancements
• Expert in SDLC
• Certified ServiceNow Administrator

PREFERRED QUALIFICATIONS

• One or more years of experience working in a data center environment or other relevant critical process environment.
• Experience with other ServiceNow modules such as Customer Experience, ITOM, CMDB, Security Operations, Customer Service Management
• ITIL v3/v4 certification
• Certified ServiceNow Application Developer
• CSM or Agile certification

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KNOWLEDGE, SKILLS AND ABILITIES

• Exhibit excellent interpersonal skills with all levels of the organization
• Use organizational skills to determine prioritization and appropriate multitasking
• Focus on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses
• Perform necessary and timely follow-up, escalating appropriately if necessary
• Excellent writing skills for generating clear, concise release notes and documentation
• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
• Ability to work independently, with supervision, on a project of varying complexity
• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower level team members.

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TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.