Director, Corporate Business Services – Vilnius, Lithuania

Are you passionate about driving cross-functional business transformation through process excellence, automation, and modern technology solutions? Do you excel at leading high-performing teams and collaborating with business and technology stakeholders to deliver impactful change? Are you looking to be part of a globally inclusive organization that values innovation, ownership, and customer-centricity? Join Western Union as a Director, Corporate Business Services.

Western Union powers your pursuit.

The Director, Corporate Business Services plays a critical leadership role within Western Union’s Business Technology Services organization. This position is responsible for overseeing teams across process engineering, business analysis, intelligent automation, and business-aligned technology services. Reporting to the VP of Business Technology Services, you will work closely with senior leadership across business and IT to execute a strategic roadmap aligned with company goals.

We are looking for a leader who can operate with autonomy, drive innovation, and challenge the status quo. This individual will inspire excellence across diverse teams, develop strong stakeholder partnerships, and foster a culture of accountability and customer obsession.

Role Responsibilities

• You will lead a cross-functional business processes, business analysis, automation, and technology teams tasked with driving continuous improvement and change initiatives across Western Union’s front and back-office portfolios.

• You will lead a cross-functional business processes, business analysis, automation, and technology teams tasked with driving continuous improvement and change initiatives across Western Union’s front and back-office portfolios.

• Partner closely with VP Business Technology Services to prioritize, design, and execute a strategic roadmap aligned with organizational goals

• Raise the bar as a local leader, fostering a strong culture of customer centricity, ownership, and accountability

• Lead and enhance the Corporate Business Services team in driving end-to-end process, analysis, automation, and technology improvements

• Oversee and strengthen the Process Engineering function, establishing cross-functional working groups, implementing best practices, and continuous improvements

• Oversee and help scale the value of the Robotic Process Automation team, partnering with the business to identify, implement and govern intelligent automation opportunities

• Drive modernization of the back-office business analysis into a modern product management discipline

• Collaborate closely with technology teams to drive sustainable architecture optimization across technology platforms aligned to business needs

• Serve as a key liaison between stakeholders, technology, and external partners to drive seamless end-to-end processes and experiences

• Develop executive-level reporting on KPIs and OKRs

• Mentor and grow a high-performing team, ensuring alignment with organizational objectives

Role Requirements

• 10+ years of experience in business technology services, process engineering, automation, or related fields, with 5+ years in leadership roles.

• Proven track record leading cross-functional initiatives in global, complex, and matrixed environments.

• Experience with business process engineering, enterprise architecture, RPA, intelligent automation, and systems integration.

• Familiarity with modern tools such as process mining, AI/ML, data & analytics platforms, and agile product management.

• Strong understanding of front and back-office business functions.

• Experience developing and executing strategic initiatives with measurable business impact.

• Excellent communication and stakeholder management skills; ability to influence across all organizational levels.

• Demonstrated success in driving innovation, building high-performance teams, and fostering a culture of ownership and continuous improvement.

• Strong problem-solving and analytical skills; capable of conceptual thinking and designing innovative solutions.

• High-impact leadership; able to inspire change, drive results, and influence cross-functional and cross-regional teams.

• Adept at designing and implementing new processes and managing through ambiguity and complexity.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 5,875 – 9,792 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which include long-term incentives) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

04-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.