GENERAL DUTIES & RESPONSIBILITIES

What you will be doing

Focuses on Client Needs:

• Leads weekly planning meetings to discuss staffing plan, volumes forecast, and recommendations for offline based on historical information.
• Leads monthly consulting meetings to discuss staffing, hiring, and volumes, this includes a look back and a look forward at the staffing and volumes forecast to measure results against business goals.
• Proactively develops approaches, products and services that meet or exceed client expectations and address business priorities.

• Identifies shared goals with clients and is proactive in pursuing them.
• Proactively identifies future possibilities and opportunities to enhance the effectiveness and efficiency of the supported business unit.

Influences and Communicates With Others:

• Professionally communicates views in a way that is clear and concise.
• Assertively delivers staffing and volumes forecast decisions backed up with data and factual information.
• Collaborates with others on issues and leverages influence and teamwork to gain buy in on solutions that are widely accepted.
• Continually maintains current and builds new relationships with key decision makers in the business units supported.
• Leverages credibility and demonstrated expertise to be an agent of organizational change with a broad impact.
• Keeps clients fully informed of future impact of changes in technical or functional field.

Delivers Results:

• Owns the process, accuracy, and timely delivery of staffing and volumes forecasts.
• Leverages the Daily and Monthly Performance Review to guide decision making for the business.
• Leverages Workforce Management Systems to pull monthly and weekly forecasts and makes changes based on known contingency factors and trends.
• Outlines and implements action plans that achieve objectives in responsive, timely manner.
• Plans ahead and is well organized and systematic in work approach; shows urgency and persistence. 
• Anticipates business issues across the organization and leverages technical expertise to address them.

Highest Qualification:

Graduate

What you Bring

Demonstrates Technical or Functional Expertise:

• Proactively applies knowledge, research, and theory to recommend sound solutions.
• Is able to pivot between Workforce Analyst and Real Time Desk Analyst work flawlessly.
• Ensures new business unit leaders are set up properly in Workforce Systems.
• Uses specialized knowledge to facilitate and guide the planning and actions of peers, associates, and key decision makers.
• Leverages all Workforce Planning technology to its fullest capabilities.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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