JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Staff Residential Property (SRP) Manager (m/f/d)

About the Role

We're looking for an experienced SRP Manager (m/f/d) to lead our residential property services in Vienna. This is a hands-on leadership role where you'll manage the SRP team while getting stuck into daily operations. You'll report to the Post Facilities Manager and work closely with the Client Residential Experience Lead to deliver exceptional service to our diplomatic community.

You'll be the go-to person for all residential property matters, coordinating with JLL teams, estate agents, landlords and service partners to ensure smooth operations and a great customer experience.

What You'll Do

Lead Service Delivery

• Oversee residential property services from property search to move-out
• Manage relationships with estate agents, landlords and managing agents
• Handle escalations and provide first-line support when issues arise
• Supervise the SRP Assistant and coordinate Move In/Move Out processes
• Attend warm calls with incoming officers to understand their housing needs

Manage Properties & Compliance

• Search, shortlist and secure properties in line with client policies
• Ensure all compliance checks and approvals are completed before lease signing
• Keep property data accurate and up-to-date across all systems
• Oversee property preparation – cleaning, furnishing and equipment setup
• Monitor building services and ensure health & safety compliance
• Manage utilities, domestic equipment and day-to-day property issues

Drive Team Performance

• Lead, coach and support the SRP team
• Build strong relationships with Finance, Technology, FM and Lease Administration teams
• Communicate effectively with relocating officers during what can be a stressful time
• Support budget management including forecasting and monitoring rent trends
• Deliver against Contract SLAs and KPIs

What You'll Need

• 3-5 years' experience in property or residential management
• Team leadership experience with ability to build collaborative culture
• Strong communicator who can engage with diverse stakeholders
• Customer-focused approach with ability to stay calm under pressure
• Highly organised with excellent attention to detail
• Knowledge of Health & Safety standards and building compliance requirements
• Problem-solver who's resourceful, flexible and gets things done
• Fluent English (written and spoken)

Location:

On-site –Vienna, AUT

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.