The HR Operations Specialist acts as the first point of contact for all employee inquiries related to HR services, policies, Workday, and processes. This role requires handling a wide range of HR-related inquiries, resolving issues efficiently, and escalating more complex concerns to appropriate HR teams when necessary. The individual will be responsible for processing reconciliations, change requests, and audits. In addition, they will assist HR subject matter experts with ensuring data integrity, data maintenance, testing of system changes, maintaining system tables, creating basic reports, supporting continuous improvement efforts, and testing HRIS upgrades. 

What You Will Do at Graco  

Employee Support and Communication 

• Serve as the first point of contact for employees, retirees and managers regarding HR inquiries, such as benefits, retirement, Workday and HR policies. 

• Provide accurate, timely responses to inquiries through phone, email, text, and the HR ticketing system. 

• Assist employees and stakeholders with benefits-related inquiries, such as health insurance, retirement plans, wellness programs, and leave of absence processes. 

• Support the annual benefits enrollment process, including responding to employee questions and ensuring employees understand their options. 

• Conduct new hire welcome paperwork and present during new hire orientation. 

Compliance and Record Management 

• Maintain accurate records of employee interactions and document inquiries and resolutions in the HR ticketing system. 

• Maintain compliance with I-9, personnel files, and E-Verify. 

Process Improvement and System Support 

• Participate and identify process improvement projects, standardization and simplification of HR processes.  

• Assist functional HR teams with system configuration and testing during semi-annual releases and annual processes. 

• Process unemployment claims and verifications of employment.  

• Process and monitor HRIS audits, reconciliation, and workflows in Workday and Oracle. 

What You Will Bring to Graco 

• Bachelor's degree in HR or related field or equivalent combination of education and / or experience.  
• 0+ years of experience in Human Resources, Customer Service, or related experience preferred. 
• Proficiency in Microsoft Word, Excel, and PowerPoint 
• Demonstrated ability to keep sensitive information confidential. 
• Exceptional communication and organization skills with a commitment to accuracy and detail.
• Solutions-orientated with an ability to manage multiple tasks and deadlines simultaneously.  
• Ability to travel to various local Graco sites to provide onsite support as needed.