Vanguard’s Customer Experience Team team has a relentless focus on innovation with a passion for improving customer experiences. For that, our team writes lots of custom Powershell code to develop, deploy and remediate our internal customer end point issues proactively. We care very deeply about doing things the right way, automating, standardizing, and removing barriers to getting things done quickly. Whether it’s big or small data, our team’s ability to turn that data into insights and insights into great decisions hinges upon our team that makes it all work. The more time we can save through automation that runs flawlessly and without intervention, the more time we must deliver new insights.

This hybrid role (Tues-Wed-Thurs in office) can be based in Wayne, PA.

This position is for a Site Reliability Engineer in Vanguard's Operations Team.

The goal of this position includes -

• Modernizing the environments tools and technologies to support the IT strategic goals of continuous delivery and cloud migration.
• Elevates code into the development, test, and Production environments on schedule. Provides follow up Production support. Submits change control requests and documents.
• Automating and implementing the build and maintenance of the environments for applications.
• Continually improving the monitoring, alerting, and automation to increase environments reliability, availability, performance, and overall system health.
• Support the Digital Customer Expertise Team with an Automation Mindset across the teams.
• Stay up to date on the latest technological changes around Automation practices / tools at a team level and bring forward to teams as applicable.
• Thoroughly understand client business functions and technology needs. Have a broad understanding of Vanguard's technologies, tools, and applications, including those that interface with business area and systems using ThousandEyes, Zscaler, SysTrack, Splunk, Microsoft Power Platform.

What it takes:

• Knowledge of Linux systems and cloud platforms/providers
• Scripting experience
• Hands on experience with several of the following tools: Atlassian suite (Jira, Bitbucket, Bamboo, Confluence), Git, Maven, Jenkins, Splunk, Selenium, Nexus, Artifactory.
• 5+ years of experience in a Microsoft 365 environment, with a strong focus on PowerShell scripting.

• Strong scripting skills using languages such as PowerShell, JavaScript, Python, or Bash, for automating routine tasks, system configurations, and deployment processes.
• Provide technical direction and support to fellow team members.
• Provide technical support and training to other automation resources.
• Verify accuracy of monitoring, and reporting data.
• Prepare reports summarizing information or trends related to automation.
• Actively support/solve issues for internal customers.
• Develop and execute performance test scripts specific to the product needs.
• Perform/lead test execution for both project and support related activities.
• Design, develop and test scripts/automation modules for production systems using PowerShell.
• Create and maintain workflows.
• Create and maintain script documentation.
• Integrate PowerShell with multiple systems using APIs.
• Maintain, improve, and add new features to legacy code

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.