Posted:
6/18/2026, 4:59:37 AM
Location(s):
Mountain View, California, United States ⋅ California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ IT & Security
Workplace Type:
Hybrid
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
Role Overview
We are seeking an IT Support Analyst to join our dynamic IT department, supporting end-users and resolving technical issues across the organization. As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user hardware setup, support AV installations and assist with essential IT administration. Your ability to effectively troubleshoot and deliver exceptional customer service will directly impact our operational success.
In this role, you will also support and enable the use of AI-powered tools and technologies adopted across the organization. You’ll help ensure employees can effectively and securely use modern productivity tools—including AI-assisted applications—while maintaining compliance with IT and security standards.
If you thrive on solving technical challenges and take pride in delivering top-notch customer service, this is an exciting opportunity to make a meaningful impact.
ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
Website: https://id.me/
Headquarter Location: Mclean, Virginia, United States
Employee Count: 1001-5000
Year Founded: 2010
IPO Status: Private
Last Funding Type: Series D
Industries: Cloud Data Services ⋅ Cyber Security ⋅ Fraud Detection ⋅ Identity Management ⋅ Privacy ⋅ Software