Junior Back Office Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. .

Responsibilities:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.

• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

• Provides response to client and internal inquiries.

• Prepares documentation for archiving .

• Documents operation procedure updates.

• Escalates urgent / risk issues through the appropriate escalation channels.

• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

• Assists in the implementation of validated process improvements.

• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
   

We are looking for:

• Previous experience in financial services will be an asset

• Multitasking champion

• Flexibility, team spirit, loyalty.

• High attention to detail.

• Good PC skills (Excel, Word).

• Fluent in both written and spoken English.

• Be able to work under pressure and to meet deadlines.
   

We offer:

• Private Medical Care Program, Life Insurance Program, Employee Assistance Program

• Pension Plan contribution (PPE Program)

• Sport Card

• Holidays Allowance

• Working in hybrid model (3 days in office/ 2 days remotely)

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives
  
  
  #LI-DP2

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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