ModMed is hiring a driven Supervisor of Support Services to join our positive, passionate, and high-performing Customer Support team focused on accomplishing department objectives by supervising staff and organizing and monitoring work processes. This is an exciting opportunity to maintain staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities, and accomplish staff job results by coaching, counseling, and disciplining employees within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Ensure professional and courteous customer support services
• Promote a productive and positive experience with customers to ensure high quality support
• Handle escalated customer service issues as needed
• Control costs by managing staffing levels, adjusting as volume dictates
• Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
• Administer motivational programs including incentives and contests to drive performance
• Oversee the development and maintenance of training and document resources for the team
• Work across departments in support of the organization. First-Level Supervisor
• Manage the activities of team members
• Conduct interviews, hiring, and performance reviews.

Skills & Requirements:

• Bachelor's Degree, preferred
• Four plus years of experience with at least one year of leadership responsibility
• Excellent communication and leadership, and relationship management skills
• Exhibits strong functional area expertise.