Work Flexibility: Onsite

The Associate Manager, ProCare Operations provides operational, talent, and process management to the ProCare operational support teams; consisting of internal and external ProCare, Technical Support and Depot Services to ensure achievement of divisional business goals. 

What you will do:

• Responsible for leading, managing and developing direct reports  
• Identify and executed process improvements to enhance the customer experience from an operational perspective
• Identify gaps that exist between our customers’ and our internal or external operations processes
• Work directly with reps, technicians, and customers to create custom solutions that meet or exceed customer expectations
• Be Subject Matter Expert (SME) for all ProCare operating procedures and work instructions
• Generate and/or lead projects to enhance ProCare operations
• Support centralized and decentralized training
• Generate reporting and/or collect and rollup data

What you need:

Required:

• Bachelor’s degree
• 6+ years of related experience

Preferred:

• 2+ years leadership/supervisory experience
• Medical device, or Networking or IT troubleshooting experience

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.