Title: Ticketing Manager

Reports to: Director of Ticketing

Location: Chicago, IL

Job Type: Full-time, hourly – union position

Compensation: $39.13/hour determined by active IATSE Local 750 Collective Bargaining Agreement

Position Summary

The Ticketing Manager oversees all aspects of ticket operations for stadium concerts and special events. This role manages ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while ensuring seamless integrations with Ticketmaster products (Host, TM1, and Archtics), AXS, Project Admission, and Panorama platforms. The Ticketing Manager will collaborate across departments to streamline communication & operational efficiencies, maintain exceptional client service, and support the overall success of the venue.

Key Responsibilities

Event Builds & Inventory Management

• Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness

• Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control

• Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, tour charges, sponsorship, etc.

• Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds

• Act as a liaison between promoters, external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS, Project Admission, and Panorama), and internal stakeholders to ensure clear communication and execution

Box Office & Event Support

• Oversee stadium box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies

• Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience

• Produce accurate and timely settlement, attendance, financial, and post-show reports

• Serve as Manager on Duty for assigned events, resolving ticketing and customer service issues as they arise

Financial & Reporting

• Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance

• Track attendance, sales, and revenue across all ticketed events

• Assist with settlements and provide reports to promoters, partners, and internal stakeholders

General

• Hire, train, schedule, and supervise part-time ticketing staff

• Provide ongoing coaching, development, and performance management to ensure high service standards

• Work closely with Events, Premium, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and stadium initiatives

• Support leadership on special projects and other duties as assigned

Qualifications

• 2+ years of progressively responsible box office/ticketing experience in entertainment, or live events; large-scale venue experience (arena/stadium) strongly preferred

• Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred

• Strong leadership skills with experience hiring, training, and managing staff

• Demonstrated financial acumen, including reconciliations and settlements

• High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively

• Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment.

• Proven ability to work both independently and collaboratively across departments and with external partners

• Flexibility to work evenings, weekends, holidays, and extended event hours as required

To Apply

All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.

Recruiter Contact:
Maggie Szot – HR Manager
Phone: (312)-235-7148

Maggie Daley Park is managed by ASM Global, the world’s leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.