RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Top Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman Classified Solutions team is seeking a qualified PC Network/Desktop Support Technician to join our qualified, diverse, and dynamic team of on-site technical professionals. The qualified applicant will become part of Northrop Grumman’s Chief Information and Digital Office (CIDO) support organization.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work full-time on-site.

Roles and responsibilities will include but not be limited to the following:

• Provide technical support for computers and associated networks. 

• Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors. 

• Connect personal computers and terminals to existing data networks and perform basic PC configurations.

• Instruct and assist users in the use of personal computers and networks; investigate information, network, and communications needs of users.

• Complete paperwork and other tasks needed to satisfy Security requirements. 

• Follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. 

• Work with Security to remediate classified data spillage incidents.

• Coordinate with users, program staff, server administrators, network engineers, and customer and IT management.

• Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Work with engineers to resolve support issues, escalating to proper personnel where appropriate.

• Participates in new installations, testing and special projects as needed.

• Spends significant portions of the day away from the desk supporting users and moving equipment.

• Provide Windows systems management. 

• Provide off-net environment support.  

• Provide basic network administration.

• Perform root cause analysis for complex issues and document technical solutions 

• Work with software vendors to support third party applications. 

• Provide any technical support above and beyond the Tier1/2 support vendor. 

• Monitors ticket queues to ensure SLAs are met.

• Works after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.

• Exhibits good communication skills, an energetic approach, and patience with customers.

• Lift up to 40 pounds.

 Other duties will include but not be limited to the following:

 

• Off-network and lab environments - setup, maintenance, compliance, and vulnerability remediation; support client and server domain migration. 

• Engineering and Manufacturing system support - setup, maintenance, troubleshooting, compliance, and vulnerability remediation. 

• Setup and configure rack mount workstations. 

• Server application support. 

• Engineering application support - install, configure, and troubleshoot engineering applications. 

• Network data port activation and testing. 

The ideal candidate will demonstrate the following: 

• Ability to work independently and appropriately escalate issues and roadblocks to leadership. 

• Superior customer service and service delivery; ability to maintain composure in difficult situations, with challenging customers. 

• Personal integrity and high ethical standards in customer interactions as well as all internal relationships. 

• Ability to masters unfamiliar information, tasks, and situations quickly and effectively. 

• Excellent written and verbal communication skills. 

Basic Qualifications:

• High School diploma and 6 years of related experience and/or additional education.

• Experience with Microsoft products including Windows Server 10/11, Outlook, Word, Excel, PowerPoint, and Visio is required

• Candidates must possess a U.S. Government 8140 (8570 equivalent) IAT level II (or higher) baseline certification (example: Security+ CE), or must have the ability to obtain the certification within 6 months from start date as a condition of continued employment

• Candidates must have a current U.S. Government Top Secret level security clearance, to include SCI access level eligibility based on a closed investigation date completed within the last 6 years, or must be enrolled in the U.S. Government Continuous Evaluation (CE) Program, in order to be considered. 

• Must obtain full SCI access, and be cleared to Special Programs, before a start date can be established (this process can take 60-90 days or longer).

Preferred Qualifications:

• Associate's degree (or similar technical diploma/degree).

• Current Security+ CE with 3 years of experience with IT related software / hardware, preforming as a PC Desktop or Network Support Technician in a classified environment.

• Experience supporting large user populations in a secure environment.

• Experience in Active Directory configuring user and computer accounts.

• Strong understanding of networking principles (such as the OSI model).

• CompTIA Network+ certification.

• Other equivalent U.S. Government 8140 (8570 equivalent) IAT level II certification(s).

• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.

• Familiarity with DFARS and NIST InfoSec controls.

• Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels.

• Experience using ServiceNow in an enterprise environment. 

• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.  

• Experience supporting VMware VDI (Virtual Desktop Infrastructure).

• Customer and detail oriented and possess good decision-making ability.

• Bachelor's degree in relevant discipline.

• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.).

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment.  At Northrop Grumman, we are on the cutting edge of innovation.  Our diverse portfolio of programs means there are endless paths to cultivate your career.  We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.  Come join us!

Primary Level Salary Range: $69,300.00 - $115,500.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.