Marmon/Keystone LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About Us:

Marmon/Keystone is part of Marmon Holdings, a Berkshire Hathaway company that Warren Buffett has described as “our kind of company.” With more than a century of leadership in metals distribution and over 20 locations across North America, we combine the strength of a legacy brand with the agility and entrepreneurial mindset of a growth focused organization.

About the Role:

This position is based out of our Bolingbrook, IL or East Butler, PA office.

What You'll Be Doing:

• Handle customer inquiries, order requests, and information requests in a timely, professional, and accurate manner.
• Enter, review, and maintain customer orders in company systems.
• Coordinate customer order activity, including order changes, cancellations, acknowledgements, shipment updates, advance shipping notices (ASN’s), proof of delivery (POD’s), and related documentation.
• Expedite customer orders and requests by following up with internal departments, suppliers, processors, and vendors as needed.
• Manage daily email and phone communication to ensure customers and sales-related requests are addressed promptly, professionally, and accurately.
• Maintain clear and consistent communication with customers, sales staff, and internal departments.
• Manage customer contact information, pricing updates, and other sales-related tools.
• Assist with customer portals, scorecards, forecasts, and other account-specific requirements.
• Coordinate with Credit, Procurement, Operations, and other departments to help resolve customer questions or order-related issues.
• Assist with RMA, RA, PPAP, and other customer or quality-related processes as needed.
• Help identify process gaps, communication issues, or inefficiencies that may impact customer satisfaction, accuracy, or profitability.
• Gain an understanding of the sales and procurement process, including how customer forecasts drive demand.
• Work alongside management and sales staff on overflow work, reporting, and administrative tasks.
• Learn the basics of reading prints and understanding customer-specific documentation.
• Participate in training and development to build industry, product, system, and customer knowledge.
• Learn company systems, policies, sales processes, pricing guidelines, and customer requirements.
• Build product knowledge and gain an understanding of customer-specific material specifications
• Occasional travel to customers, suppliers, or vendors may be required as business needs.

What Makes You a Strong Fit:

• High school diploma or equivalent required; bachelor’s degree in business management, marketing, supply chain, or related field preferred.
• Prior customer service, administrative, sales support, or office experience preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning web-based systems, customer portals, and internal business applications.
• Proficiency in Microsoft Office, particularly Excel.
• Strong follow-up skills and willingness to take ownership of assigned tasks.
• Basic math skills and ability to review information for accuracy.
• Positive attitude, professional demeanor, and willingness to learn.
• Prior sales or metals industry experience is helpful, but not required.

Pay Range:

40,000.00 - 60,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.