#LI-GM

Key Responsibilities:

• Act as the first point of contact for technical support on Tencent Cloud products
• Handle incoming tickets via phone, live chat, and ticket
• Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.
• Escalate unresolved cases to second-line teams
• Maintain high customer satisfaction and timely response
• Document cases and contribute to internal knowledge base

• Bachelor's degree in IT, Computer Science, or related field
• Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
• Experience with Linux/Windows server environments
• Familiarity with Tencent Cloud services preferred
• Good communication and customer service skills
• Preferred certifications: Tencent Cloud TCA/TCP

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.