POSITION: Premium Operations Crew 

DEPARTMENT: Operations  

REPORTS TO: Guest Services & Security Manager 

FLSA STATUS: Hourly Non-Exempt 

Summary  

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.  

Fishers Event Center has an excellent and immediate opening for a part-time Premium Crew. Under general supervision, performs work as needed to clean, maintain and prepare for events at the facility.  Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion. 

Essential Duties and Responsibilities 

• Greet guests at the VIP entrance, efficiently scanning/checking tickets and assisting guests by directing them to their seat/suites 

• Provide attentive assistance throughout the event, promptly addressing inquiries or concerns. 

• Maintain exclusivity in premium areas by monitoring and enforcing entry for authorized guests. 

• Promptly assist guests with ordering point of sale. 

• Anticipate guest needs and attend to guests appropriately. 

• Inventories on a predetermined basis. 

• Support the Premium Seat Services team in maintaining organization and cleanliness. 

• Serve as a knowledgeable resource for guests regarding venue policies and event details. 

• Maintain cleanliness, organization and security of all work areas and rooms. 

• Interact with guests and team members in a pleasant and professional manner. 

• Regular attendance is an essential job function. 

• Performs other related duties as assigned by Manager. 

Education and/or Experience           

• High school diploma or G.E.D. and one (1) to three (3) months related experience; or equivalent combination of education and experience. 

• Knowledge of food and beverage service 

• Six to twelve months prior server and/or bartending experience. 

Skills and Abilities   

• Reports to Guest Services & Security Manager in appropriate uniform, for assigned location. 

• Positive, customer service-oriented attitude at all times 

• Knowledge of sanitary practices. 

• Maintains proper grooming and dress code standards. 

• Work ethic encourages strong urgency and quality in a team environment. 

• Ability to work with other staff members in the facility. 

• Follow all rules and regulations which apply to ASM 

• Ability to undertake and complete multiple tasks. 

• Attention to detail. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. 

This position requires bending, stooping and lifting up to 40 lbs.  Substantial standing and walking. 

Pay Rate $18 - $20/hr 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.    

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.