Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Identity Access Management (IAM)
Good to have skills : Python (Programming Language)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage delivery for IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth functioning of IT systems and promptly resolving any technical issues that may arise. You will also collaborate with cross-functional teams to provide excellent customer service and support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Manage delivery for IT production systems and services. - Drive incident, issue, and outage management, investigation, and restoration. - Ensure the smooth functioning of IT systems. - Promptly resolve any technical issues that may arise. - Collaborate with cross-functional teams to provide excellent customer service and support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Identity Access Management (IAM). - Good To Have Skills: Experience with Python (Programming Language). - Develop and maintain automation scripts and workflows for user lifecycle management using PowerShell and other scripting languages. -Integrate IAM processes with platforms such as Microsoft Entra (Azure AD), Okta, LDAP, and Linux. -Administer and configure IAM systems (Microsoft Entra, Okta, LDAP) to support automated processes. -Build and maintain connectors and APIs for integration with business applications and ServiceNow. -Monitor automated processes to ensure they run smoothly and address any issues or failures promptly. -Conduct root cause analyses and implement corrective actions to enhance process efficiency and reliability. -Proficiency in IAM platforms: Microsoft Entra (Azure AD), Okta, LDAP, and Linux administration. -Strong experience in Python scripting. - Strong understanding of IT production systems and services. - Knowledge of incident, issue, and outage management processes. - Ability to investigate and restore IT systems. - Excellent problem-solving and troubleshooting skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Identity Access Management (IAM). - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.