Summary of Responsibilities:

Are you passionate about delivering exceptional customer experiences in the energy sector? American Transmission Company (ATC) is seeking a Team Lead, Customer Engagement to drive our customer-centric initiatives and lead a team of Regional Managers.

Essential Responsibilities:

As our Team Lead, Customer Engagement, you'll be at the forefront of ATC's customer service strategy. This key leadership position will oversee our Regional Managers, develop strategic engagement initiatives, and ensure we're consistently delivering value to our customers.

What You'll Do:

• Lead and mentor a team of Regional Managers, ensuring top-notch customer service and account management
• Develop and implement customer engagement strategies aligned with ATC's business goals
• Design and monitor key performance indicators (KPIs) for customer engagement
• Collaborate with executives and cross-functional teams to enhance service delivery
• Oversee relationships with key accounts, participating in high-level meetings and negotiations
• Drive continuous improvement in customer engagement processes and tools
• Represent ATC at industry events and customer meetings

What We're Looking For:

• Bachelor's degree or equivalent experience
• 5+ years of experience in the electric energy industry, customer relations, or a legal environment
• Strong background in project management, negotiations, and/or contract administration (preferred)
• Knowledge of FERC regulations, state utility regulations, and MISO operations (preferred)
• Proven ability to manage complex initiatives and lead diverse teams
• Excellent analytical and problem-solving skills
• Strong communication and relationship-building abilities

Why ATC?
At ATC, we're committed to powering a sustainable energy future while prioritizing customer satisfaction. Join our team and play a crucial role in shaping the customer experience in the energy transmission sector. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.

ATC embraces flexibility in our work and our workplace. We trust our employees to get work done where and when it makes sense, depending on the schedule for the day and the needs of the business. 

Ready to Lead Our Customer Engagement Efforts?

If you're passionate about customer service excellence and ready to take on a key leadership role in the energy industry, we want to hear from you. Apply now and help drive ATC's customer-centric vision forward!

Grade 31

Number of Openings Available:

1

Posting Date:

2024-10-07

Time Type:

Full time

Equal Opportunity Employer:

ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together.  We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law.  We encourage women, minorities, veterans and individuals with a disability to apply.  All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.