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Job Description

Order Management

• Ensure accurate and fast customer order processing within ERP from all order channels (both electronic and manual channels) incl. systematic usage of SSF.
• Appropriately communicate with customers on order status and inform if needed on any out-of-stock situations, partial deliveries, cancelations and backorders.
• Perform daily monitoring of orders per agreed rules and resolve possible errors such as incompletions and delivery blocks according to agreed SLAs to ensure customer satisfaction.
• Monitor that delivery and invoices batch jobs run as expected / without errors and intervene in case of any failures.
• Regularly review and prioritize fulfillment of backorders. As appropriate participate / contribute to S&OP meetings as basis for decisions to be taken for pending backorders and allocations.
• Ensure constant contact and exchange of order related information with other O2C functions (Collection & Disputes Team, Credit Team, etc.)
• Act as major point of contact for customer claims and returns by registering and resolving them immediately if possible (post registration) or by directing them to the rightful owner for timely resolution
• Ensure key metrics are met and service is delivered to customers as well as to divisions as agreed on in underlying SLAs
• Support identification of opportunities for continuous process improvement and innovative solutions
• The application and drive of a customer-centric mindset in all activities is a given

Archiving, Records Retention and Audit Support

• Provide archiving and records retention in accordance with Bayer policies and Bayer practices
• Provide internal and external audit support as requested

Qualifications

• Strong accounting background –ACCA Level 1 or Degree in Accounting / Finance/ Administration
• Overall experience of at least up to 2 years of managing Order Management processes
• Reliable and flexible
• Available to work CET (10:30 am – 7:00 pm & 11:30 a.m. to 8:00 p.m.)
• Excellent communication skills – both written and spoken in French
• Team Player
• Strong analytical skills and efficient planning skills
• Proficient in MS Office – Word, Excel
• SAP Knowledge will be an advantage

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.