Freedom Solar Power is one of the largest and fastest-growing solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida. Our commercial business has a nationwide reach. At Freedom Solar Power, our strong reputation in the industry is based on our dedication to quality workmanship and outstanding customer service. The mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:
Pride in Quality Craftsmanship
Go Above and Beyond
Put People First
Have a Humble Heart
Give a Damn
Shoot Straight
Freedom Solar Power is looking for a professional and detail-oriented Escalations Specialist to join our team. You will be responsible for ensuring customer satisfaction by quickly addressing customers queries and complaints regarding their solar installation and providing solutions. The escalations specialist must be able to stay calm when the customer is stressed and/or upset and de-escalate the issue by providing solutions. You must maintain a positive, empathetic,
cheerful, and professional interaction with customers. This is an in-office position, to be based in Austin, Texas.
Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
Medical, Dental, and Vision Insurance
401(k) Employer Matching
100% Company-Sponsored Short-Term Disability
Weekly Pay Dates, Paid time off, and Company paid holidays
Career advancement opportunities!