Under the supervision of the Box Office Leadership, serve as shift leader.  This entails supervising other ticket sellers and possibly the cash management of a given shift.  Control the cash flow of the box office as needed including cash distribution, collection and deposits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Arrives for each scheduled shift on time, in uniform and ready to work.
• Supervise all ticket sellers and provide necessary training and information to ensure that staff remains informed in regard to policies and procedures.
• Coordinate with the Box Office Leadership to ensure that the day and shift’s special needs and requirements are met.
• Assist with the monitoring and reconciliation of ticket sellers.
• Process ticket sales at the box office as needed.
• Balance all applicable transactions for the date of service and complete all necessary reports before departure. 
• Verify all receipts from daily sales and return to secure area for deposit.
• Record and investigate all overages and shortages, and promptly report to Box Office Leadership.
• Open and close the box office as needed.
• Welcomes guests to the facility whether in person or on the telephone with a smile and pleasant greeting.
• Attentively listens to guests’ questions and requests.
• Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility.
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete.
• Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner.
• Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or regarding cash purchases any change is counted back to the guest.
• Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of guest or if necessary, contacts Supervisor/Manager to assist guest.
• Work efficiently in a fast-paced environment and remain calm under pressure.
• Assist Box Office leadership as needed
• Assist all other departments as needed

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more ticket seller(s) in the Box Office. Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws.  Responsibilities may include interviewing and training employees; planning assigning and directing work; assisting department leadership with performance appraisals; in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE

• Previous Box Office experience required.
• Previous supervisory experience preferred.
• Previous customer service and cash handling experience preferred.
• High School Diploma or Equivalent

KNOWLEDGE, SKILLS AND ABILITIES

• Handle multiple tasks simultaneously.
• Work independently, exercising judgment and initiative.
• Previous cash handling and/or retail experience.
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
• Ability to keep accurate and legible records
• Demonstrate exceptional skills in customer service, communications and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work effectively, independently and in a team environment

PHYSICAL REQUIREMENTS

• Manual dexterity to handle coins, currency and tickets.
• Repetitive motion of the wrists, hands, and fingers.
• Visual acuity to operate the computerized ticketing system.
•  Frequent stooping.
• Frequent standing or sitting for long periods of time.
• Occasionally walking long distances and climbing stairs.
• Exerting up to 40 pounds of force occasionally, and /or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

CERTIFICATES, LICENSES, REGISTRATIONS

• No certifications are required.

COMPUTER SKILLS                                        

• Operate computerized ticketing system (Ticketmaster, TM1, AXS) and a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Some shifts may be scheduled at off-site events.
• While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours.  Employees will be expected to meet acceptable attendance standards for those events for which they are scheduled.
• Available to work extended and/or irregular hours including nights, weekends and holidays.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

[email protected]

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.