About Us

Butlr is on a mission to make the built environment people-aware. We live and work in houses and buildings that aren't aware of their inhabitants. We heat and cool spaces when no one is in them, clean areas that haven't been used, and lease office space that no one is using. Our vision is to enable smarter buildings and increase the quality of life.

Spun out of the MIT Media Lab in 2019 with offices in Silicon Valley and Boston, Butlr was founded by Forbes 30 Under 30 entrepreneurs Honghao Deng and Jiani Zeng. Butlr pioneers in space occupancy and people sensing technologies and delivers rich spatial intelligence for workplace, retail, and healthcare use cases. We help customers revolutionize the way they operate in human-centric environments, ensuring efficiency and productivity at every step. 

We are backed by top venture capital institutions and strategic investors such as Tiger Global, Qualcomm Ventures, E14 Fund, and Carrier and are recognized as one of Fast Company's "2024 Most Innovative Companies", Inc. Magazine's "2023 Best in Business'' (AI & Data Category), World Economic Forum's Top Innovator in YES San Francisco Challenge, among other awards/recognitions. We operate with top occupiers, landlords, and service providers in North America, Europe, and Asia. We pride ourselves in providing exceptional solutions and service to numerous prestigious customers, tech giants, and world's largest conglomerates and brands. 

We are hiring talented and passionate people to join our team to help us continue our rapid growth. 

About the Role:

We are seeking a Technical Operations Manager to join our team and help manage the service side of our business. This role focuses on monitoring, maintaining, and improving the uptime and reliability of our fleet of sensors and network managers. The successful candidate will play a crucial role in developing processes, methodologies, and training programs, while also working with contractors and local talent to ensure the highest levels of system performance.

Requirements:

• Experience: Minimum of 5 years in technical operations, fleet management, or a related field, preferably in IoT or healthcare technology.
• Technical Skills: Proficiency in IoT device monitoring, network management, and familiarity with thermal sensors and occupancy detection systems.
• Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve issues efficiently.
• Process Improvement: Experience in developing and implementing maintenance processes and methodologies.
• Communication: Excellent verbal and written communication skills, with the ability to train and support team members and contractors.
• Project Management: Demonstrated experience in leading projects and managing cross-functional teams.
• Flexibility: Ability to adapt to changing priorities and manage multiple projects simultaneously.

Preferred Qualifications:

• Fleet management experience
• Familiarity with remote monitoring tools and systems.
• Previous experience in contractor management and training programs.
• Certifications in project management (PMP, PRINCE2) or relevant technical fields.
• Strong data analysis skills with the ability to generate actionable insights from performance reports.

Responsibilities:

• Fleet Monitoring: Oversee the real-time monitoring of sensor and network manager uptime and performance, identifying and addressing issues promptly.
• Troubleshooting and Maintenance: Coordinate and perform troubleshooting, maintenance, and repairs for sensors and network managers, ensuring minimal downtime.
• Process Development: Define and implement processes and methodologies for fleet maintenance and reliability, focusing on proactive and preventative measures.
• Contractor Management: Engage and manage contractors for maintenance tasks, ensuring adherence to Butlr’s high standards.
• Local Talent Development: Set up training programs to empower local talent to handle maintenance and troubleshooting, reducing the need for centralized intervention.
• Reporting and Analysis: Generate and analyze reports on system performance, uptime, and maintenance activities to inform strategic decisions and improvements.
• Team Building: Assist in building and leading a team focused on fleet maintenance and reliability, fostering a culture of excellence and continuous improvement.

Salary: $135k - $165k 

Location: Remote US

Benefits:

• World-class team with low ego.
• A work environment that is flexible
• Comprehensive health benefits package
• Retirement savings plan
• Flexible time off
• Professional development opportunities

Why working at Butlr is great!

We are building a culture that puts people first! We’re a team of engaging, motivated, and intelligent problem-solvers who are committed to making an impact. We believe in fostering a culture of healthy work-life balance, and we encourage an inviting, collaborative, fun work environment.

Butlr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

Disclaimers

Butlr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.