Resuscitation, ZOLLMED.com

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

This is an office based role in our Runcorn depot.

Job Summary:
The position of the Technical Service Engineer includes the following administrative and technical tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting, and logistics as well as the maintenance and repair of ZOLL Medical resuscitation products.
 

 
Essential technical Functions:

• Customer Query triage, Fault finding and repairing routing
• Performing regular maintenance on ZOLL devices
• Executing STK / MTK's according to MPG
• Performing input and output quality checks
• Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
• Accurate documenting of fault findings, creating of detailed service reports
• Tracking of activities in the Complaint Management System database
• Handling of incoming customer calls and inquiries
• Building strong relationship to Sales, Customer Service and Business Partners
• Managing and minimizing customer complaints and ensuring they are satisfactorily closed
• Hands-on contribution to day-to-day output of department
• Ensuring that all legal and regulatory requirements are met in a timely fashion

Essential administrative Functions:

• Order processing and entry
• Invoice creation and processing
• Service entry and exit inspection
• Spare Parts Administration / Purchasing / Procurement
• Exceeding customer satisfaction targets
• Supporting the development of processes for continuous improvement in quality, in the own area of responsibility

 
Skills Requirements:

• Relevant degree and practical working experience
• IT equipment, networking competences (e.g. MS Office)
• Diagnostic and measurement equipment
• General knowledge of all engineering disciplines
• Strong technical knowledge of resuscitation equipment
• Strong knowledge of local laws and regulations for medical products, focus on MDR, EN  60601, EN 62353 etc.