Customer Service Senior Analyst

Posted:
12/10/2025, 10:39:17 PM

Location(s):
Lisbon, Portugal

Experience Level(s):
Senior

Field(s):
Customer Success & Support

What would you do?

Key responsibilities include planning and coordinating resources, supervising teams, managing budgets, improving processes, and ensuring compliance with policies and regulations across various departments like production, logistics, and customer service. The role requires strong leadership, problem-solving, and analytical skills to streamline workflows and help the company achieve its strategic goals. Supervision and coordination: Managing staff, leading teams, and coordinating efforts across different departments to ensure smooth operations. Budget and resource management Process optimization Strategic planning Performance monitoring Compliance and safety Leadership and team management Problem-solving and decision-making Strong analytical and organizational skills Effective communication Financial and budget management Adaptability and ability to work under pressure

Roles and Responsibilities

  • In this role you are required to do analysis and solving of increasingly complex problems.
  • Your day to day interactions are with peers within Accenture.
  • You are likely to have some interaction with clients and or Accenture management.
  • You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
  • Decisions that are made by you impact your own work and may impact the work of others.
  • In this role you would be an individual contributor and or oversee a small work effort and or team.
  • Please note that this role may require you to work in rotational shifts

Skill Required

Backoffice - Microsoft 365 (P4 )

Qualification

Non-Degree Program

Years Of Experience

2 to 4 years

Language Ability

Portuguese (Cl ), Spanish (Bl )

What are we looking for?

  • Primary skill - Microsoft 365 - P4

  • Secondary skill - SAP BW/4HANA - P2

It would be value add if you are proficient in

  • Applied Customer Engagement for Utilities

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing