Posted:
3/24/2026, 6:22:43 PM
Location(s):
Newcastle-under-Lyme, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”
To Manage the site team in day-to-day activities.
To lead from the front and manage customer expectations
To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
Diagnosis of Mechanical faults and subsequent repairs
Compliance with Health & Safety legislation at all times
Ensure quality of output at all times
To accurately record all work undertaken
Involvement in continuous improvement and enhancement opportunities
Represent the company in a professional manner at all times and maintain customer relations
Adherence to the Quality processes and procedures as set out by the company
Fully interact with the customer in day to day activities
To fully embrace and ensure delivery of key staff processes:
Team and individual attendance
Staff discipline
Staff development identified through Staff Dialogue (appraisal)
Monitor and steer third party support contracts to ensure delivery of key service KPI’s
Be a path of escalation and control during breakdown situations.
Knowledge and qualifications
HNC/HND in Electrical / Mechanical Engineering (desirable)
IOSH managing safely/NEBOSH (desirable)
Experience in previously managing a team (essential)
Recognised Engineering Apprenticeship
A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
Understanding of control systems and problem solving techniques
Previous experience of working with various conveyor systems/automation environment
Excellent level of PC literacy
Outstanding communication skills
Understanding of preventive maintenance (PPM) principles and adept in using CMMS software
Working knowledge of FEM and BS standards governing the automated warehouse industry
Have a continuous improvement mentality
Website: https://www.kiongroup.com/
Headquarter Location: Frankfurt, Hessen, Germany
Employee Count: 10001+
Year Founded: 2006
IPO Status: Public
Industries: Industrial Engineering