At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant I - Red Coat

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

PSS Customer Service-Main Campus Hospital

                      

Job Code

G10015

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

2:00pm-6:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

The Patient Guest Services Assistant I, serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus.    

A caregiver in this position works 2:00pm to 6:00pm with rotating weekends and holidays.

A caregiver who excels in this role will:  

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. 

• Access patient information to confirm appointment times, appointment locations and room numbers. 

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 

• Correct and/or report safety, maintenance, and cleaning needs. 

• Respond to Code Blue and Code Red emergencies with appropriate equipment. 

• Coordinate patient needs with other departments. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Basic computer skills (e.g., Epic, outlook, and other internal systems) 

• Two years of experience in a customer service role with at least one year providing face-to-face customer service 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s Degree 

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities