Team/Role Overview:

Data Tracing Support Senior Manager is a managerial role with audits/exams experience and strong operational knowledge for regional support coverage, providing loans evidence in timely manner, working closely with Business partners in Wealth Lending to meet the growing demand requests from regulators.
Accomplishes results through the management of professional team(s) and departments. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Has responsibility for volume, quality, timeliness and delivery of end results of an area. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Subject matter expert who develops and implements business initiatives, client solutions, and/or projects.
• Prepare documentation and reports from various systems to fulfill the data tracing activities.
• Escalating control gaps and issues to senior management.
• Identify weakness, articulate these, and suggest solutions.
• Investigate and resolve data tracing request for loans items across all regions in NAM and International
• Follows established procedures to identify and resolve problems related to documentation/processing activities that require investigation or research and makes recommendations to management to support process improvement.
• Designs and analyzes moderately complex documentation reports for management requirements, support/control activities within the data tracing team.
• Timely management and escalation of all inquiries and issues related to document processing.
• Demonstrates an excellent knowledge of Bank related systems.
• Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes. Accountable for integrity of process, operations and associated results; may have responsibility for planning, budgeting and policy formulation within area of expertise.
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/ taken.
• Contributes to standards around which others will operate.
• Supports a wide range of internal and external corporate clients.
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities. Requires good analytical skills to filter, prioritize and validate potentially complex material from multiple projects.
• Oversees the daily performance of the loan documentation processes to satisfactory completion of the daily operational cycle.
• Defines, develops, implements and tracks appropriate margin related goals for the group.
• Committed to process improvement, client service, control, and cost reduction and identifies any opportunity to implement process improvements, service enhancements, or technology enhancements.
• Liaises with internal teams and external clients to assess service quality and identify areas for improvement. Conducts discovery and due diligence activities with clients to meet their needs. Solves complex client queries and consults with clients as required.
• Applies a solid knowledge of the business to develop creative solutions to meet client and business needs. Provides in-depth and sophisticated analysis to define problems and develop solutions, mostly but not limited to, loan documentation.
• Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business.
• Acts as an advisor or coach to new or junior staff.
• Builds and maintains an effective relationships with colleagues, management, internal/external clients and stakeholders; facilitates and enables change. Persuades and influences colleagues, management, clients and stakeholders through excellent communication, interpersonal and diplomacy skills.

Qualifications:

• 6-10 years relevant experience
• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process.
• Demonstrate understanding of Processes, Procedures, Products and Services as well as managing, preparing, and reviewing documentation.
• Strong problem solving, research and analytical skills.
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues.
• Exceptional written and verbal communication in English.
• University degree or equivalent experience.

What we can offer you

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

By joining Citi Solutions Centre Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources 
• A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Core

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Job Family:

Document Support

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Time Type:

Full time

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