Position Summary

Director, Connected eXperience Center (CxC) – Englewood Cliffs, NJ
Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

The SEA Connected eXperience Center (CxC) is seeking a dynamic and innovative Director to lead Samsung’s cross-product experience team in the U.S. The primary focus of this role is to drive adoption and engagement across millions of users leveraging Samsung SmartThings. The Director, Connected eXperience Center (CXC) will report directly into the VP/Chief Marketing Officer for SEA’s Corporate Marketing division. This role will lead the way for informing and designing the roadmap to drive greater adoption of SmartThings and the integration of AI solutions and inform an integrated marketing strategy by collaborating with our line of business leaders as well as the Corporate Marketing leaders overseeing Brand Marketing, PR, Social, and Strategy.

Samsung SmartThings provides a unified platform for managing and controlling a connected smart home, offering a wide range of features and benefits to enhance the user experience. They key distinction from the platform include a vast array of device connectivity, remote control and monitoring of connected devices, automations and scenes customized to users based on various conditions, security and privacy utilizing Samsung’s Knox security infrastructure, and smart TV integration from app to device.  

This role demands a high-energy and innovative professional with extensive experience establishing a best-in-class team leverage cutting edge insights to expand the U.S. consumer base of the SmartThings platform. From working with a team designing different creative lifestyle scenarios to ensuring a seamless and engaging user experience for our customers. The lead will also leverage lifestyle-oriented research and user studies to gather insights about specific customer segments and design compelling use cases that people could use every day.

• Strategic Leadership: Define and execute the long-term vision and strategy for the Connected eXperience Center, aligning with Samsung’s overall business goals and identify emerging trends in connectivity, AI, and user experience to ensure the organization remains at the forefront of innovation.
• Cross-Functional Collaboration: Work closely with SmartThings, product development, marketing, and design teams across all lines of businesses to ensure a unified approach to connected experiences. Foster collaboration across internal and external stakeholders to drive integration and innovation.
• eXperience Innovation: Lead the ideation, development, and launch of new connected experiences that enhance user engagement and satisfaction. Oversee the end-to-end product lifecycle, from concept to market launch, ensuring alignment with consumer needs and business objectives.  Develop solutions that are executed in digital and live locations, such as in retail.
• User-Centric Design: Champion a user-first approach in all projects, leveraging insights from consumer research and data analytics to inform decision-making. Ensure that connected experiences are intuitive, accessible, and deliver value across diverse user segments.
• Performance Management: Set clear goals and KPIs for the Connected eXperience Center, monitoring progress and driving continuous improvement. Provide leadership and mentorship to a high-performing team, fostering a culture of innovation and excellence.
• Market Leadership: Position Samsung as a leader in connected experiences by delivering differentiated solutions that set industry standards. Collaborate with external partners and ecosystems to expand Samsung’s reach and influence in the connected space.
• Acts as an Ambassador for SmartThings to explain our ecosystem in a succinct, approachable and compelling manner and operates as SmartThings subject matter expert to internal leaders, partners/retailers, and other key stakeholders
• Partners with Corporate Marketing events teams to ensure internal showrooms, event booths, and event activations are properly supported to showcase Samsung connectivity features
• Works closely with SEA retail teams to provide connected scenario implementation support at prioritized retail channels

Skills and Qualifications

• Bachelor’s Degree or Master’s Degree in Marketing, Information Technology or Design related field with 10-15+ years of experience in smart home setup, technical support or IoT system integration
• Hands-on experience in setting up smart devices for live events or retail environments
• Proven leadership experience in a senior executive role within technology or consumer electronics.
• Strong understanding of IoT, connectivity technologies, and user experience design principles.
• Demonstrated ability to drive innovation and deliver results in a fast-paced, competitive environment.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Strategic mindset with a focus on long-term growth and market leadership.

Preferred Qualifications:

• Strategic Planning & Execution
• Cross-Functional Leadership
• Innovation & Product Development
• User-Centric Design & Research
• Data-Driven Decision Making
• Hands-on experience in setting up smart devices for live events or retail environments Is preferred
• Strong knowledge of Samsung device portfolio, AI offerings, IoT platforms and connectivity protocols (Matter, Wi-Fi, Zigbee, Z-Wave, Bluetooth)
• Exceptional interpersonal and communication skills with ability to simplify complex technology for diverse audiences and high-profile individuals
• Creative problem-solving skills and ability to adapt to dynamic situations

#LI-HT1

The salary range for this role, for candidates based in New Jersey is expected to be between $200,000 and $221,000 plus additional bonus.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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