As a Global Business Services Associate you will provide clerical support for internal business processes (processing of orders) and will include customer support of financial inquiries (basic accounts receivable questions, service/warranty information), or may be a specialized position within the department (i.e. sales tax). You will focus on service includes quick, accurate, efficient troubleshooting. You will provide back office support to both internal and external customers including but not limited to IDEXX Distributor Partners, Inter-company Organizations, Field Sales, CAG Customer Support, etc.

This position is hybrid with Wednesday being a definitive onsite day per week.

What you will do:

• Provide consistent quality customer support by answering routine and non-routine questions posed by both internal and external customers through inbound telephone call, writing, fax, or electronic mail.
• Financial review and approval of Sales Contracts
• Processing of quotes & sales orders in applicable IDEXX systems (SAP, Connect Care etc.)
• Direct and Distributor, instrument and consumable order processing
• Direct communications with sales representatives and distributor contacts with regard to order status and other sales related information.
• Setting up and maintaining Customer Account data and IDEXX VCare Plus (ICP).
• Research and resolve problem orders, billing adjustments, credit requests, etc.
• Identify and elevate business process improvement initiatives
• Assist in the design, development, and implementation of new functionality within support systems
• Partner with IDEXX Distribution to resolve customer issues
• Understand and support the vision of specific IDEXX Business Units as assigned to provide a level of service which exceeds the customers’ expectations
• Understand and act in accordance with the IDEXX Mission and Values statements with a focus on the customer perspective.
• Complete tasks and results on schedule.
• Perform other job-related duties as assigned.

What you will need:

• Associate Degree or equivalent business experience
• Bachelors Degree preferred.
• 2-3 years of related business experience preferred.
• Experience with Microsoft Office, Salesforce, and SAP is preferred.
• Excellent customer service skills which support the IDEXX mission and values statement
• Ability to handle difficult customer situations and seek assistance as necessary
• Ability to follow written and verbal instructions.
• Ability to effectively function in a team environment.
• Provide and receive constructive feedback.
• Excellent verbal and written communication skills.
• Solid organizational skills.
• Detail orientation.
• Work well under pressure and tight time constraints.
• Positive attitude and customer orientation.
• Problem solving skills.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.