Department:
SOM Wichita Pediatrics
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Pediatrics - Baby Talk
Position Title:
Baby Talk Statewide Family Support Advocate
Job Family Group:
Professional Staff
Job Description Summary:
The Family Support Advocate will provide statewide support for the Baby Talk community collaborative prenatal education program. The Family Support Advocate is at the heart of our program, taking care of everything from building relationships with clinical sites to facilitating engaging virtual and in-person classes. Our mission is to empower birthing persons to advocate for themselves and their babies, improving birth outcomes and baby survival rates.
This position will assist pregnant persons attending Baby Talk classes from referral through six-week post-partum, ensuring they receive the support they need. Plus, the Family Support Advocate will collaborate with other maternal child health programs and address social determinants of health to create a holistic support system. This position will create positive experiences for our participants, proactively engage with families to overcome barriers, and connect them with valuable community resources.
Reliable transportation and availability for some evenings and weekends are required. This position will pay $21.21 an hour.
Resume and cover letter are required to be considered for this position.
Job Description:
Required Qualifications:
Education: High school diploma/GED
Work Experience: Experience with databases, email, the internet, Zoom, Teams, Microsoft Word, Excel, and PowerPoint
Preferred Qualifications
Education: Bachelor's Degree in health, social work, psychology or related field
Work Experience:
- 2 years’ experience working in one of the following areas: with community-based programs, heath care systems, health departments, or clinics
- Knowledge of maternal infant health and other support resources available in the community
- Experience with data collection and entry
- Experience working with the KanCare system and/or the uninsured population
- Experience with the Integrated Referral and Intake System (IRIS) and/or Nightengale Notes
- Bilingual in Spanish
Skills:
- Excellent communication skills and the ability to work effectively with others, both in-person and by phone.
- Ability to cultivate long-term relationships with key players within partner sites and community organizations to ensure sustained referrals
- Ability to maintain confidentiality
- Ability to effectively organize and concurrently manage daily tasks
- Ability to work within a team atmosphere
- Ability to approach problems using critical thinking skills
Job Duties:
Program Support– 40%
- Serve as the liaison between the partnering sites, volunteers, clients, the Program Director and the Baby Talk team
- Proactively promote the program within partner sites and during community outreach events
- Call, track, and follow-up on referrals received through the website and community partners
- Facilitate class logistics for both in person and virtual classes.
- Create client profile and collect necessary intake forms in the electronic data system (e.g. Nightengale Notes) or in-person
- Schedule clients to each class in the electronic data system
- Monitor client attendance to ensure completion
- Provide communication to clients, educators and those involved in classes regarding the schedule
- Monitor supplies and needed materials (maintaining inventory) at class locations including client paperwork, class materials, educational support materials, and updated resource brochures and handouts
- Use the standardized reminder systems for all participants (e.g. text messages, reminder calls, Teletask reminders)
- Provide consistent communication to the Baby Talk instructors and Baby Talk administrative team to share updates related to the program and ensure issues are addressed and progress is made
- Remain up to date on community resources and services provided to facilitate meeting Baby Talk participants’ needs outside of what the program provides
- Maintain a set schedule of hours at clinical locations to foster relationships and provide program-related support
- Provide backup and assistance for Baby Talk classes and participants assigned to other staff members
- Promote the Baby Talk program to communities and organization throughout the state.
Case Management - 25%
- Identify and work with clients to resolve barriers to program participation
- Follow up with clients with positive screening results
- Identify client needs outside of the scope of the Baby Talk program
- Coordinate connections to other programs to meet the needs of the clients, including:
- Referring through established partnerships with area program
- Ensuring follow-through with enrollment, participation as needed
- Provide assistance to navigate through various systems related to access to service
- Identify barriers and assist clients in strategizing to overcome these obstacles (e.g., transportation, childcare)
- Establish, facilitate, and follow-up on client referrals to other community/clinic programs
- Report issues outside of scope to Program Manager
Data Collection and Entry – 25%
- Obtain necessary authorizations and consent from clients
- Collect initial, completion and birth outcomes or other required program data directly from clients
- Enter data relative to the program from all sites
Administrative and Grant Support – 10%
- Attend bi-weekly CRIBS program and Baby Talk staff meetings
- Assemble class binders and ensure adequate supplies and materials are available for participants
- Attend Baby Talk site meetings and assisting with scheduling
- Attend all KDHE required trainings, webinars and conferences
- Assist with the completion of quarterly grant update reports and annual grant applications
- Participate in collaborative work with other state-wide sites, including attendance at relevant conferences, trainings and workshops
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.
Required Documents:
Comprehensive Benefits Package:
Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html
Employee Type:
Regular
Time Type:
Full time
Rate Type:
Hourly
Compensation Statement:
The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
Pay Range:
$21.09 - $28.47
Minimum
$21.09
Midpoint
$24.78
Maximum
$28.47