We are pleased to open applications for a Hospital Director at the prestigious Linnaeus and Mars Veterinary Health owned DWR Veterinary Hospital. 

About us and why DWR?  

It’s a very exciting time to join a forward-thinking and highly motivated team. DWR is the largest multi-disciplinary veterinary hospital in the UK, based in Cambridgeshire. The hospital has a range of diploma holders in multiple disciplines including surgery, ophthalmology, anaesthesia, cardiology, dermatology, diagnostic imaging, neurology, oncology and radiation oncology and residents in many of these disciplines studying within the hospital.  

DWR has the support of the Linnaeus Group, providing significant investment in providing new innovative services, a contemporary state-of-the art working environment and commitment to personal and career development. With an excellent support team in place, you’ll be able to concentrate on providing clinical excellence in a friendly and supportive practice in a 55,000 sq ft hospital with state-of-the-art facilities which is in an excellent location – only 60 minutes by train from central London, within easy reach of the beautiful Cambridge and Suffolk countryside and extremely well located for international travel links by air and train. 

This is a key leadership, strategic and operational position. You will be responsible for all aspects of performance of the Referral Hospital business, leading and line managing your Hospital SLT, working alongside the Clinical Director, business partners and other stakeholders. You will report to the Operations Director for London and the Southeast and take responsibility for the continued delivery and growth in performance of DWR. 

  
In this key role, alongside the Clinical Director you will lead the Hospital SLT and the wider Hospital team on the delivery of strategic initiatives to ensure the Hospital achieves clinical excellence, enhance the client experience, strengthen team development, well-being and engagement whilst delivering the annual business performance across all operational elements including quality, people, finance, growth, customer experience and sustainability.  
 
Main purpose & goals  
  
• Drive excellence of clinical quality within Southfields. 
• Delivery of the Linnaeus strategy, annual business plan and budget for your Referral Hospital.  
• Provide inspiration and motivational leadership for your Hospital team, leading, coaching and developing your SLT direct reports.  
• Drive engagement across your teams, actively promoting wellbeing, equality, diversity and inclusion.  
• Deliver and contribute to the development of strategic initiatives to drive clinical quality, commercial growth and delivery of our sustainability goals.  
• Promote and contribute to collaborative, efficient ways of working between functional pillars of the Referral Hospital.  
• Be an ambassador for Mars Veterinary Health, Linnaeus, your Referral Hospital and the veterinary industry.  

Key Responsibilities  
  
• To be responsible for the delivery of Hospital strategy, business performance and P&L.   
• Providing hands on leadership, development and coaching of the Hospital SLT and line management of the Clinical Director, Head of Nursing Services, Operations Manager, HR Manager, and Business relationship manager (BRM).  
• Delivery & development of the highest quality clinical services, achieved through the involvement of your clinical and non-clinical teams and other key stakeholders, and promoting clinical research.   
• Delivering the agreed service elements within the operating plan, demonstrating commercial focus, a structured approach, intelligence, energy and enthusiasm.   
• Ensuring that the performance of the Hospital is efficient such that performance is delivered within budget.  
• Delivering clear Key Performance Indicators, both quantitative and qualitative in order to inform decision making for future growth.   
• Sharing in our passion in ‘Making a Better World for Pets’ always striving to improve the patient and client (patient owner) experience through the Hospital team.  
• Working closely with the Clinical Director and Head of Nursing Services to implement a robust clinical framework which will continually improve the clinical outcomes of the animals under your care.  
• Working in partnership with your HR manager & HR Business Partner to support and deliver a robust people plan for the Hospital which addresses associate engagement, talent management, retention and attrition, and well-being.  
• Working closely with the Marketing Manager and Business Relationship Manager in order to promote and facilitate the referral of cases to the Hospital. Ensuring that the referral process is robust and efficient, exceeding the expectations of referring vets and delivering market leading customer service.  
• Openly sharing best practice with your peers to enable the wider group to continually benefit, and being responsible for the cascade of information through the Hospital team. Being responsible for the management and positive development of a range of internal operational relationships in support of mutually beneficial approaches and synergies.   
• Ensuring the maintenance of compliance on Health & Safety, property and maintenance of the Hospital through the Operations Manager & Facilities Manager and other internal and external stakeholders.  
• Actively promoting a positive attitude to maintain health & mental wellbeing in the workplace.   
• Leading from the front demonstrating the values & behaviours of Linnaeus and Mars Veterinary Health.  
• Contributing to and participating in the periodic reporting of business performance to the Linnaeus Executive along with the Operations Director and business partners.  
  
  

Experience   

• Minimum of 5 Years’ experience of leading and developing successful teams in a multi-disciplinary, multi functional setting    
• Multi functional experience in areas such as finance, marketing, HR, client experience, reception, facilities, business relationship management  
• Must have experience in holding full P&L accountability to drive change and performance through a people and customer centric lens.
• Experience in B2B and B2C service delivery  
• The ability to analyse and interpret financial and operational information  
• A can-do attitude with a determination to succeed and a strong team ethos  
•   Excellent interpersonal and organisational skills with the ability to problem solve and deliver on objectives  
•  Project management experience   
•  Veterinary or Healthcare experience  
•  Marketing and / or Client Service Experience   
• Business Relationship Management experience  
•   Strong commercial acumen with previous P&L management and accountability  
• Level of understanding in the principles and practices of working in a regulated healthcare profession  
•  Knowledge of current Health & Safety legislation, and competent in Risk Assessments and Root Cause Analysis  
•  Qualifications Educated to degree level or equivalent work experience 5+ years § Business / management qualification level 5 or above  
•  Coaching / Leadership qualification  
•   Chartership (e.g. ACCA, CIMA, CMI, CIPD)  
•  Skills & abilities   
•  Excellent communication skills with associates at all levels  
• Strong influencer and inspirer  
• Excellent decision maker  
• Ability to work under pressure and deal with any situation in a calm manner  
• Strong analytical and reporting skills – ability to interpret & present multiple forms of data  
• Excellent time and priority management  
• Effective team leader  
• Able to work collaboratively with key stakeholders, both internal and external to the business  
•  Resilient with good self management and the ability to manage emotions  
•  Inclusive approach to all interactions  

 Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Wellness program including: 
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme 

For more information please reach out to [email protected]

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Salary Value: £85,000 per annum;

Salary Description: Starting at, depending on experience;