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Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Business Insight Analyst

We’re looking for a brilliant Business Insight Analyst to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply. 

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.  

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way.  And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.  

Overview of the Role:

Are you ready to transform raw data into strategic gold? As a Business Insights Analyst at BGB Energy Supply! The role is designed to bridge the gap between raw data and actionable insights across our ENSEK platform.

You will be setup to deliver high value actionable insight to our operational stakeholders to enable BGB energy Supply to deliver efficient service for our customers. This role will work with but not limited to the operations teams to support developing intelligence that will drive customer satisfaction and improve business efficiencies.

The Role:

The Business Insight Analyst role will include but not necessarily be limited to the following:

• Extraction, manipulation, and aggregation of large quantities of data using relevant tools such as Power BI, Excel & SQL Server.
• Analysis of complicated data sets and presenting meaningful outcomes to a variety of stakeholders.
• Analysis and overlay of financial data onto operational reporting to understand and develop proactive approach to customer service and enhance understanding and trending of our customer portfolio.
• Use statistical methods to help create forecasts and identify key variables in Business.
• Ability to incorporate new data sources from a variety of sources and integrating them into new or existing analysis suites.
• Manage a plan and agree priorities and deadlines whilst maintaining a high quality of work.
• Use of Microsoft office suite to deliver data driven solutions (SQL/excel/access/vba).

The Person:

This role would suit an enthusiastic individual who is able to demonstrate the following:

• Ability to review and shape Business improvement opportunities from Strategic conception through data analysis, modelling, and forecasting.
• Self-motivated and innovative with knowledge of validation techniques and data visualisation.
• Being flexible and open to change and managing diverse stakeholder needs and expectations.
• Demonstrate the capability of building strong relationships and networks and identifying the value of those relationships.
• Emotional resilience and ability to adapt within a fast-moving business.
• The ability to work effectively as part of a team and show initiative when required to work on own.
• Ability to create meaningful insight from data and information and identify key activities for operations and the wider business to deploy.
• Excellent stakeholder management skills and an ability to present complex scenarios clearly and in a non-technical manner.
• Excellent knowledge of the ENSEK platform.
• Desirable knowledge of analytical software including SQL server, Power BI.
• Desirable knowledge of Databricks / Py Spark / Python.
• Desirable knowledge of HSQL/SQL.
• Excellent knowledge of software and code to enable the manipulation of data and presentation.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.