The Customer Master Data Manager will be a member of the UK GSC Leadership Team and will report to the Global Supply Chain (GSC) Market Lead UK.  The Colleague in role will lead and effectively deliver the ONE Pfizer Customer Account Management operations for Pfizer’s UK Customer Master Data team and support the broader GSC team with focus on Customer Experience.  The colleague will line manage the Customer Master Data team (CMD).

This role will provide you with exciting opportunities to:

·  Bring and implement innovative ideas, initiatives, and projects to GSC UK in line with One Pfizer UK and PGS strategic and cultural priorities.

·  Provide Master Data team with strategic direction, line management, and collaboration with aligned functions to deliver critical priorities.

·  Collaborate and partner across GSC EMEA and UK Commercial teams to find solutions to Customer needs to provide exceptional service to first-time paying customer.

ROLE RESPONSIBILITIES

Operational Excellence

• Act as SME for CMD processes and IT changes linked to Pfizer acquisition, UK DTP model, audits, and application strategies.
• Monitor operational sales using strong data/statistical skills.
• Apply supply control processes to maintain medicine availability and compliance.
• Manage and validate UK customer accounts.
• Collaborate internally and with service providers to resolve escalated issues.
• Document key decisions for organisational memory.
• Work closely with DTP Logistics Service Provider to ensure accurate ERP supply controls.

Strategy, Execution & Leadership

• Develop and implement CMD strategies for UK Therapy Areas.
• Lead team goals, CMD KPIs and GSC KPIs.
• Support team to deliver priorities and adapt to change.
• Foster collaboration across functions (Demand, Finance, Brand Leads, Commercial Directors).

Innovation, Technology & Data

• Network internally/externally to track business trends.
• Identify and implement process improvements and innovations.
• Ensure data accuracy using external benchmarks; resolve data gaps.
• Oversee system interface issues (e.g., SAP ERP) and manage application change requests and releases with BT partners.

Platform Engagement & Culture

• Support engagement forums and GSC UK culture development.
• Role model ONE Pfizer mindset and enterprise leadership.
• Share best practices internally and externally.
• Connect global strategy to UK priorities and support colleague growth.
• Promote Pfizer values (Courage, Excellence, Equity, Joy) and wellbeing culture.

BASIC QUALIFICATIONS AND EXPERIENCE

• Pharmaceutical Industry experience or relevant experience from other industries - working knowledge of the pharmaceutical supply chain, including a comprehensive understanding of Pharmacy customers.
• Strong leadership and management skills.
• Ability to plan and continuously prioritize workload to support business needs.
• Good interpersonal and networking skills – ability to network, influence and manage colleagues across disciplines and levels.
• Able to engage with customers to understand their needs whilst operating compliantly and professionally.
• Solid understanding of different customer segments.
• Commercial awareness of how medicines are typically used, across all Therapy Areas.
• Very strong Data Analysis / Numerical Analysis skills, including the ability to complete robust statistical analyses of large data sets.
• Logical Reasoning skills to form appropriate conclusions and then take compliant actions that improve the effectiveness of the supply controls.
• Strong Data Visualization skills
• Ability to review and ensure alignment of all relevant policies, regulations, and internal guidance, with other teams across Pfizer UK as needed.

 
Work Location Assignment: Hybrid

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

Logistics & Supply Chain Mgmt