3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Support Operations Transformation Projects with close collaboration with key internal stakeholders such as Operations Business Teams, IT, channels and risk stewards, as well as external stakeholders/ vendors to drive project delivery.

• Support management reporting to share timely updates with senior leaders, and offer recommendations.

• Facilitate problem solving and remedial action by collaborating with internal stakeholders.

• Analyze data, communicate findings to management, and offer recommendations

• Trouble shoot and/or assist in problem resolution of complex issues

• Manage the document and procedure library, ensuring that procedures and job aids are accurate, up to date.

• Coordinate and facilitate post implementation project reviews as required

Required Qualifications:

• Minimum 1.5 years of experience in business project/ program management related roles within financial industry

• Bachelor’s degree required, multi-lingual abilities – English, Mandarin and Cantonese are a must while another Asian language would be highly desirable. 

• Proven ability to manage projects and strong interpersonal skills to coordinate with stakeholders across various functions and regions.

• Proven communication skills, both verbal and written.

Preferred Qualifications:

• Project management skills and agile knowledge or qualifications (e.g. PMP, PSM or Lean Six Sigma) are preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid